Wow. Didn't see this coming. On my route with Brown, and in my personal neighborhood, the difference between Express and Ground/HomeDelivery is obvious. I consider the Express drivers to be every bit the pros the guys in Brown are. Ground/Home scares the crap out of me... driving around with boxes on their dash, eating, music blaring, paperwork in their hands, crap trucks, nosing into driveways, leaving trucks running... If I were Express, I'd be ticked to be further related to them.
Sure, there are good Ground/HomeDelivery folks, but not many in my neck of the woods.