Bill Waite
Member
We recently got a new dispatcher at my center, and he seems to be doing an UNBELIEVABLY terrible job. For example, I have about a 1-square-mile (urban/suburban) delivery area normally, and on Friday, he split NINE stops onto my route from another neighborhood 7 miles away! And he split another 13 stops from that neighborhood onto the driver whose delivery area is right next to mine, and another TWO stops onto that driver from a fourth neighborhood miles away from all other areas in question!
TWO
ING STOPS!
We would be better off if we just froze the routes as they were the day the last dispatcher retired, and didn't let our new dispatcher touch anything. It's sad when someone who literally never showed up to work would do a better job than the person we have now.
When I ask if we're doing anything to try to improve the problem, the only thing anyone can say is, "It's a learning process." But to me, "it's a learning process" sounds a lot like "let's just wait and hope the problem fixes itself". I haven't seen any indication that our new dispatcher has learned anything, or has been trying to learn anything, or that anyone has tried to help him learn anything. I can't be sure because I'm not in the office when dispatch is happening, but it's really starting to seem like "it's a learning process" is just code for " it. We're just going to sit back and let this guy do a terrible job for the time being."
Have you guys ever experienced problems transitioning between dispatchers? How long does it take for the new dispatcher to figure out what he's doing? And, if the previous dispatcher announces his retirement in advance, is it normal for the new dispatcher to be completely untrained and unprepared on day 1?
TWO
ING STOPS!We would be better off if we just froze the routes as they were the day the last dispatcher retired, and didn't let our new dispatcher touch anything. It's sad when someone who literally never showed up to work would do a better job than the person we have now.
When I ask if we're doing anything to try to improve the problem, the only thing anyone can say is, "It's a learning process." But to me, "it's a learning process" sounds a lot like "let's just wait and hope the problem fixes itself". I haven't seen any indication that our new dispatcher has learned anything, or has been trying to learn anything, or that anyone has tried to help him learn anything. I can't be sure because I'm not in the office when dispatch is happening, but it's really starting to seem like "it's a learning process" is just code for "
it. We're just going to sit back and let this guy do a terrible job for the time being."Have you guys ever experienced problems transitioning between dispatchers? How long does it take for the new dispatcher to figure out what he's doing? And, if the previous dispatcher announces his retirement in advance, is it normal for the new dispatcher to be completely untrained and unprepared on day 1?
