Funny you should mention that. Sears subcontracts out to a dinky appliance repair business. My dryer is shutting off in mid cycle. I checked for blockage in the exhaust vent. That wasn't it. I scheduled the first repair visit on Nov 19th. No show. I rescheduled for Nov. 24th. The tech cleaned a little lint out of the back of the dryer and said that should fix it. It didn't. rescheduled for Dec 1. He came out. Same guy. He didn't even look at it. Said it sounds like a motor problem. I'm going to have to contact Sears to find out whet they want me to do. He starts to walk out. I say whoa whoa, there scooter! What am I going to do with 3 weeks of dirty clothes piling up? He left. I call Sears all over the country. Being an old retired fart, I have a LOT of time to make phone calls. Sears end up sending me a $50.00 check and I told them I didn't want this subcontractor to set foot in my house again. Today will be a sears employee, supposedly. We will see.