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The bottom line is accountability.
If I have service failures due to following ORION and the company issued the warning letter to ORION, I would have no problem with that.
They arent going to give the warning letter to ORION though. They are going to give it to ME.
The buck stops here, so as long as my ass is on the line its my ass that will be making the decisions, not ORION.
You really dont get it do you? We arent paid to make decisions any longer. We send, via the DIAD , a message communicating any possible service failure and let the management types decide whether to go RDO or stay on ORION.
We are accountable ONLY in the fact that communication must be made with the center if we feel service failures will occur. It's a brilliant,yet simple way to work
End Result: Our Asses are firmly covered, and the lot that manages us get to practice their management skills.
my route is 99.9% residential,and I dont care how many times I go up or down the same street.<shrug> I get paid the same either way.
I really cant state enough how liberating this system is,and my how stress level is GONE. I hit the metric,my customers get their packages and i get compensated very well . its farking win -win-win for all involved