UpstateNYUPSer(Ret)
Well-Known Member
Actually the issue is tracking and information mostly, if a customer "tracks" it and information says it was pupped at a Dropbox or god forbid or at ABCD Inc. the next town over, the information is incorrect and can lead to confusion. So they want us to have the best info we can... and yes I agree dispatch is unbelievably slow in this process, and often I will "ADD STOP" you can put in the address so it should show up correctly when tracked.
I would think that the issue would be that it reaches it's destination on time and the vast majority of shippers couldn't care less where their package receives an origin scan.