When I had a recurring problem in a tractor, I'd usually give the mechanic 2 times to fix it. After that, I'd write it up as usual, then right below it, I'd write 3rd attempt, 4th attempt, etc and put a big circle around it. The automotive manager reviewed the DVIR sheets daily, and it would give him a heads up that maybe it wasn't getting the attention that it should. I would also go to a feeder manager and say, hey, this could cause a missed or late load if it keeps up, and if it happens, it is on YOU, since I've made you aware of the problem. Sometimes a call from one center manager to another can get the squeaky wheel taken care of.