govols019
You smell that?
So you say, still doesn't change the fact that we are instructed to use weather as reason and not X.
Sheeting as EC instead of Missed
- Thread starter BrownTurtle
- Start date
So you say, still doesn't change the fact that we are instructed to use weather as reason and not X.
UpstateNYUPSer(Ret)
Well-Known Member
What if the delay was caused by a mechanical issue with the plane?
govols019
You smell that?
Sorry, should have said we don't use X-other if there is bad weather within 100 miles of us.
Why would using X negate a customers right to a refund?
CharleyHustle
Well-Known Member
All I know is that 25 some years ago when there was no Next day Air and you were loaded up to the gills you stayed out till you made an attempt on every package no matter what the weather was. EC, missed, NSN, Not In, Who Cares, I'm just glad that the company finally realizes that there is no sense trying to make headway when there is no headway to be made and they get us off the road when the weather dictates we should be off the road.
UpstateNYUPSer(Ret)
Well-Known Member
...which would be fine if they weren't using EC as a dispatch tool...
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upschuck
Well-Known Member
EC is a valid reason if you leave building with a normal stop count and you can't get them off if you were delayed because of weather, and not only if their street of driveway wasn't passable. If they load you up with 30, 40, or 50 more stops that can't be attempted and cut runs, then those should be marked as missed, anything else is UPS being dishonest to the customer.
CharleyHustle
Well-Known Member
Fine for who?
UpstateNYUPSer(Ret)
Well-Known Member
There is no denying that EC is being used as a dispatch tool and that undelivered packages in an area not affected by inclement weather should be sheeted as missed rather than EC. That being said, are you willing to sacrifice your livelihood based solely on a principle that does not personally affect you? Are you willing to sit on the sidelines for up to 6 months or more waiting for an independent arbitrator to decide your fate? While this arbitrator may indeed agree with your principle you would most likely lose your case based upon your failure to work as directed.
Thankfully our center manager does not allow the indiscriminate use of EC; in fact, we must call and ask "permission" before using EC.
I for one am not going to put 29.5 yrs on the line because I would win at arbitration.
I admire your grit, but I will let you change the UPS world.
Pick your battles, this isnt one I wish to fight.
Z
ZQXC
Guest
Know when to hold them; but, more importantly, know when to fold them.
some1else
Banned
I will say this from the "customer" perspective. I go through alot of trouble to keep my driveway and sidewalk perfect. I do the 12hr ups route and get home and clean it up. My driveway is 800' long and it is down to the gravel the same day it snows every single time. The main road is always plowed becuase their is a DOT depot just past me. Whenever i am getting a package and it says nondeliverable due to weather conditions i take a nice photo of the road and driveway and shoveled sidewalk and porch; to include the nice big turnaround i put in when i moved here. Guess how happy i am that some idiot at ups or fedex save some $ by understaffing when i go through all that trouble to have my address ready to recieve my deliverys
Luckily working for brown i know better than sending it to the carrier (usually have most problems with "lasership" types and sometimes fedex; mail does ok and ups knows me! Its on counter by diads if it isnt on my porch) i send the picture to whoever shipped the package. Generally amazon or ebay seller. I get a refund or discount most of the time.
Luckily working for brown i know better than sending it to the carrier (usually have most problems with "lasership" types and sometimes fedex; mail does ok and ups knows me! Its on counter by diads if it isnt on my porch) i send the picture to whoever shipped the package. Generally amazon or ebay seller. I get a refund or discount most of the time.
kingOFchester
Well-Known Member
Work as directed.
Document everything and keep it in a nice organized file.
keep copies of messages sent.
If instructed to do something shady use the 800 number, but work as directed and document.
If you are ever called into office for something and they are giving you a warning letter and have your file open, break out that file you have and start flipping threw it. If you are good at documentation, 10 to 1 you will walk out without even a "talk with".
Document everything and keep it in a nice organized file.
keep copies of messages sent.
If instructed to do something shady use the 800 number, but work as directed and document.
If you are ever called into office for something and they are giving you a warning letter and have your file open, break out that file you have and start flipping threw it. If you are good at documentation, 10 to 1 you will walk out without even a "talk with".
barnyard
KTM rider
My center has always been fairly conservative in using EC. Late air is almost always X, very rarely coded weather and when it is, it is legit.
We had an inch of snow the other day and I had 4 ECs. An inch sounds like nothing and it usually is, but it was followed by 45 mph sustained winds. By noon, driveways that were good earlier, had 3 foot drifts at the entrance.
I am always torn when I EC a package. If I can get down the road and get rolling once I stop, I will almost always walk a package off. If stopping means I get stuck, then I EC it.
We had an inch of snow the other day and I had 4 ECs. An inch sounds like nothing and it usually is, but it was followed by 45 mph sustained winds. By noon, driveways that were good earlier, had 3 foot drifts at the entrance.
I am always torn when I EC a package. If I can get down the road and get rolling once I stop, I will almost always walk a package off. If stopping means I get stuck, then I EC it.
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