UpstateNYUPSer(Ret)
Well-Known Member
The FTD flowers should have been held in the center for del today. Its not a bad idea to get the flowers to the centers early especially during the winter months. I myself would never order flowers online and trust UPS to get them to me. There to much on the line just order from your local florist its much safer. plus you don't know you could received them at 2100 hrs like one of my customer.
Should of been held? Did FTD pay to have them held til Friday? Anytime I have ever ordered flowers online there's a choice with cheaper shipper. Something along the lines of could be delivered February 13 or 14. All FTD I was simple ground shipments.
We were talking about this before the PCM yesterday. One of the drivers said he was at the consignee's front door with the lady standing there when he read the prompt from FTD. Thankfully he did the right thing by completing the delivery----can you imagine if he had followed the prompt and brought the flowers back to the pkg car only to redeliver them the following day? Our center team dropped the ball by not sending out an ODS advising us to ignore the prompt. I had at least 10 of them for our local college----ignored the prompt and added them to the pile of Pro Flowers and 1-800-Flowers.
There is no way the FTD should have been held.