I worked collections for Overnite as a contracted third party collector for almost 2 1/2 years. Now I work Customer Service as a UPS Freight employee. It's def been a hard change. Things are much stricter than in the past. They treat the home office as if getting in there is a matter of national security. I know nothing about union, so can't figure if they are more rewarding or not. Things appear to be alittle chinchy these days. For example.....the computer I use, inadvertanly disconnects from the network, locks up and shuts down....but I ain't getting a new one. My ONLY prize for working there at this time is that I work from my own home. I don't get the same benefits as the in house ppl, but I do the same job, which I think is a crock. I get calls from residential ppl wanting to ship a 20 pound box that UPS has deemed FREIGHT.....excuse me but, 20 pounds is not consider freight, its considered a light weight box that should have moved through the little brown trucks, not the BIG grey and brown trucks and most likely will end up in the hands of our arch enemy, FedEx, bc at this time UPSF has no pricing for residential locations. SHEW....and I say that with all sincere concern for the customer bc if their little 20 pound box is put on our truck.....someone will be filing a claim bc it will not survive.
I guess I can safely say that we have yet to be put through actual training bc we have not been completely brought up to speed on all the services we offer and the correct service to put the customer in touch with, and as far as I can tell.......neither has the ppl in CS at UPS.1
I guess I can safely say that we have yet to be put through actual training bc we have not been completely brought up to speed on all the services we offer and the correct service to put the customer in touch with, and as far as I can tell.......neither has the ppl in CS at UPS.1