How does our front line (supvs\mgrs) being paid above the market compare to them working harder and longer then what others work at other companies?
The real answer to why our supervisors & managers were paid above the market hasn't been discussed yet. The real reason was that (once upon a time) we hired all our front line supervisors from the drivers ranks. Since our drivers were the highest paid in the industry, you had to pay a higher supervisor wage rate if you were going to attract good candidates.
This was true for decades. Drivers and management worked very hard and were paid very well.
Then in the last ten years, we started to lose market share. We looked at our cost per delivered/picked up package vs. the competition and realized that although our drivers were the hardest working people in the delivery business, we couldn't give them enough work in a day to make up for our competitor's lower wage scale. Since the drivers wages are based a negotiated contract, there was going to be no relief in hourly compensation. The only bucket of compensation that was available for cost control, was management. IMO, that's one reason we've moved to a more "market based" management compensation structure.
I'm not saying I'm happy about it, but let's face facts. If the board of directors thought we could run the company with 1/2 the current management workforce, they would do it in a second. Management is a control and planning cost. In a perfect world, you'd have as little management as possible.
The sad part of this discussion is that I'm not sure that a young supervisor today will have the same chance that I had for financial success. The change in the calculation for M.I.P. was huge. Our management team is outstanding, and I wish I could "turn the clock back" to give everyone an equal chance to have their hard work rewarded.