Call tag attempts without the call tags?

[tadpole]

And you think your solution somehow helps service the customer?
If the package is available, pick it up and sheet it at the time. Then get it to the clerk for the label in the PM. Customer gets service, you get paid, center gets credit for the stop. Win, win, win.

Customers are not happy that they don’t get the receipt, it makes us look incompetent, and there is the chance that the pkg gets lost. Lose/Lose/Lose

 

[brownIEman]

Customers are not happy that they don’t get the receipt, it makes us look incompetent, and there is the chance that the pkg gets lost. Lose/Lose/Lose

Most customers have the tracking number electronically. If you sheet it at pickup that gives them proof it was picked up. Sure, if they have a concern leave the package and come back the next day. If not you get the package moving at least a day sooner.

Yes, there is a chance the package gets lost. There is a chance any package gets lost if someone in the hub screws up. It does require close communication and coordination with the center and clerks. Is that really too much to ask of someone getting paid around 100k with a defined benefit pension and a platinum health plan?

Don't be such a Negative Nancy

 

[tadpole]

It does require close communication and coordination with the center and clerks. Is that really too much to ask of someone getting paid around 100k with a defined benefit pension and a platinum health plan?

I used to do it your way until I saw the package still sitting in the office days later. They were too busy to reprint and told me they would do it later. I can ask for close communication and coordination with the center, but I can’t depend on them to come through on their end.

 

[UpstateNYUPSer(Ret)]

Most customers have the tracking number electronically. If you sheet it at pickup that gives them proof it was picked up. Sure, if they have a concern leave the package and come back the next day. If not you get the package moving at least a day sooner.

Yes, there is a chance the package gets lost. There is a chance any package gets lost if someone in the hub screws up. It does require close communication and coordination with the center and clerks. Is that really too much to ask of someone getting paid around 100k with a defined benefit pension and a platinum health plan?

Don't be such a Negative Nancy

The sole exception to the tracking numbers being sent electronically are those for call tags.

I was at the UPS Store the other day and a lady was there with a package that was supposed to be picked up on a call tag. She had left it out the day before and it was still sitting there when she got home from work. Her chief complaint was that we should notify customers as to when (what day) we will be picking up their return(s). Since I didn't have the time to fully explain how (poorly) our call tag system works, I instead gave her our local number and my on car's name. He suggested that she bring the pkg to the bldg, which was just a few miles away, and that we would print a new label and send it out that night.

 

[Johney]

I am going to pitch to you a not so far fetched scenario. I am curious as how you would handle it.

You pull up to a stop where you are missing the call tag for a single piece pickup. You go up to the house and there are two boxes sitting outside marked for UPS pickup. One is a Amazon return and the other is a return for Walmart.

Which box do you pickup for return and label it later at the center?

the right answer is to use your common sense

if you can pick up the package and get it labeled at the building, great do so

if you can't because you have a choice of boxes and can't differentiate, then don't

personally i would not manually sheet the tag at all, i would just pick up the box and bring it in, let the OMS label and scan it

once it's moving in the system, it's no longer a problem

You need to reread the scenario Tears. There are two packages,which do you pick up or do you take both? Leaving one stuck in the office for eternity.

 

[brownIEman]

You need to reread the scenario Tears. There are two packages,which do you pick up or do you take both? Leaving one stuck in the office for eternity.

He said not to pick up any package if there is more than one and you can't differentiate

 

[Johney]

The sole exception to the tracking numbers being sent electronically are those for call tags.

I was at the UPS Store the other day and a lady was there with a package that was supposed to be picked up on a call tag. She had left it out the day before and it was still sitting there when she got home from work. Her chief complaint was that we should notify customers as to when (what day) we will be picking up their return(s). Since I didn't have the time to fully explain how (poorly) our call tag system works, I instead gave her our local number and my on car's name. He suggested that she bring the pkg to the bldg, which was just a few miles away, and that we would print a new label and send it out that night.

And when there was no label to print out because she didn't know what she was talking about? Just like being handed a USPS labeled box to be returned? SMH.

 

[Johney]

the right answer is to use your common sense

if you can pick up the package and get it labeled at the building, great do so

if you can't because you have a choice of boxes and can't differentiate, then don't

personally i would not manually sheet the tag at all, i would just pick up the box and bring it in, let the OMS label and scan it

once it's moving in the system, it's no longer a problem

He said not to pick up any package if there is more than one and you can't differentiate

Really?

 

[brownIEman]

I used to do it your way until I saw the package still sitting in the office days later. They were too busy to reprint and told me they would do it later. I can ask for close communication and coordination with the center, but I can’t depend on them to come through on their end.

That sucks.
It's been said on these threads that a good OMS is worth their weight in gold. I think that's true mostly because of how painful life with complacent OMS' can be. I worked in a center will 1 mostly worthless, one OK, and 2 completely on point OMS'. The on points carried the center. Life was painful when one was on vacation.
If you have no on points in your center you have my sympathies. That's a purgatory I'd rather not experience.

 

[brownIEman]

Really?

Really

 

[Johney]

He said not to pick up any package if there is more than one and you can't differentiate

Really?

My bad read it too fast.

 

[brownIEman]

My bad read it too fast.

Thank you. I'm sure you only did that to make me feel better by letting me know I'm not the only one who does that!

 

[TearsInRain]

You need to reread the scenario Tears. There are two packages,which do you pick up or do you take both? Leaving one stuck in the office for eternity.

leave both

 

[UpstateNYUPSer(Ret)]

leave both

I would take the one with the same shipper number, if the original label was still in tact.

 

[Bubblehead]

And you think your solution somehow helps service the customer?

Nope, but it eliminates the margin for error completely....therefore reducing my liability.

If the package is available, pick it up and sheet it at the time. Then get it to the clerk for the label in the PM. Customer gets service, you get paid, center gets credit for the stop. Win, win, win.

Nope.
No tag, no receipt, no company name or product description, no attempt.

I can't lose.

 

[brownIEman]

Nope, but it eliminates the margin for error completely....therefore reducing my liability.

Nope.
No tag, no receipt, no company name or product description, no attempt.

I can't lose.

Which is fine really just means one day delay and puts the onus back on the center team that dropped the ball - Well, unless the driver forgot to pick up the call tag before leaving, then it's on him and is a different conversation.

Fortunately the drivers in my center would make the service that day if able and knew the center team had their back if anything got dropped on the back end if they followed procedure.

 

[brownIEman]

The sole exception to the tracking numbers being sent electronically are those for call tags.

I was at the UPS Store the other day and a lady was there with a package that was supposed to be picked up on a call tag. She had left it out the day before and it was still sitting there when she got home from work. Her chief complaint was that we should notify customers as to when (what day) we will be picking up their return(s). Since I didn't have the time to fully explain how (poorly) our call tag system works, I instead gave her our local number and my on car's name. He suggested that she bring the pkg to the bldg, which was just a few miles away, and that we would print a new label and send it out that night.

And when there was no label to print out because she didn't know what she was talking about? Just like being handed a USPS labeled box to be returned? SMH.

That's a good point. Hopefully the center verified there was a call tag in the system for her address.

 

[UpstateNYUPSer(Ret)]

That's a good point. Hopefully the center verified there was a call tag in the system for her address.

They did----the tag was waiting for her when she got there.

 

[brownIEman]

They did----the tag was waiting for her when she got there.

Wow. There are centers that communicate and work to get things serviced even in the case of hiccups. Who'd a thunk it?

 

[Johney]

Wow. There are centers that communicate and work to get things serviced even in the case of hiccups. Who'd a thunk it?

Three letters.....BOG