Big Babooba
Well-Known Member
Posted under
"Work as directed" dishonesty stories: Share yours here.
brownrod - When I was a PT clerk and had access to the customer counter DIAD there was a driver supervisor who would have me DR packages with the CC DIAD. The driver sup would then deliver the packages on his way home. These would be packages what would otherwise be missed and happened to be on the way home to this supervisors house.
Another time I driver released about 10 stops to a different driver supervisor. They were stops for his neighbors during the week before christmas. His neighborhood was so snowed in that it was impossible to get a UPS truck up there. And the closest safe parking spot for a UPS truck was 15 minute walk away. I had no problem doing that as those packages would have not been delivered until after Christmas otherwise. At that time we were working 12 hours per day and bringing back truck loads of packages we never even got to make attempts on.
UpstateNYUPSer - The title of this thread is dishonesty stories but I fail to see how either of these scenarios is dishonest but rather would be superior customer service. I am occasionally asked to drop off a pkg on the way home and have no problem doing so. As far as the Peak packages, would it have been better had we waited until the roads were plowed and delivered those 10 stops after Christmas or did we take care of the customer by gettings these stops delivered before Christmas? I applaud your center team for taking care of the customer and the supervisor who took his personal time to take care of his neighbors.
Sober's point is an excellent one. One of the advantages (or disadvantages, depending on your viewpoint) of all of our technology is that we can longer hide behind "it's in the system" when a customer asks where their pkg is. We can't falsify late delivery of NDA as easily on a DIAD as we could on paper. This transparency has forced us to clean up our act and have become a more honest company in the process.
My question is this:
You are an hourly employee. Let's say that you are delivering a package "off the clock" in your own personal vehicle. You are involved in an accident and/ or are injured in some way or injure somebody else. Who will accept the liability? Will UPS wash their hands of your situation? After all, you are on your own time in your own vehicle. Would Liberty Mutual deny all claims because you were not on the clock? Would your health and auto insurance deny all claims because you were "working"?
"Work as directed" dishonesty stories: Share yours here.
brownrod - When I was a PT clerk and had access to the customer counter DIAD there was a driver supervisor who would have me DR packages with the CC DIAD. The driver sup would then deliver the packages on his way home. These would be packages what would otherwise be missed and happened to be on the way home to this supervisors house.
Another time I driver released about 10 stops to a different driver supervisor. They were stops for his neighbors during the week before christmas. His neighborhood was so snowed in that it was impossible to get a UPS truck up there. And the closest safe parking spot for a UPS truck was 15 minute walk away. I had no problem doing that as those packages would have not been delivered until after Christmas otherwise. At that time we were working 12 hours per day and bringing back truck loads of packages we never even got to make attempts on.
UpstateNYUPSer - The title of this thread is dishonesty stories but I fail to see how either of these scenarios is dishonest but rather would be superior customer service. I am occasionally asked to drop off a pkg on the way home and have no problem doing so. As far as the Peak packages, would it have been better had we waited until the roads were plowed and delivered those 10 stops after Christmas or did we take care of the customer by gettings these stops delivered before Christmas? I applaud your center team for taking care of the customer and the supervisor who took his personal time to take care of his neighbors.
Sober's point is an excellent one. One of the advantages (or disadvantages, depending on your viewpoint) of all of our technology is that we can longer hide behind "it's in the system" when a customer asks where their pkg is. We can't falsify late delivery of NDA as easily on a DIAD as we could on paper. This transparency has forced us to clean up our act and have become a more honest company in the process.
My question is this:
You are an hourly employee. Let's say that you are delivering a package "off the clock" in your own personal vehicle. You are involved in an accident and/ or are injured in some way or injure somebody else. Who will accept the liability? Will UPS wash their hands of your situation? After all, you are on your own time in your own vehicle. Would Liberty Mutual deny all claims because you were not on the clock? Would your health and auto insurance deny all claims because you were "working"?
