You are correct Upstate. And it should be that easy. But it's my experience that some managers try to talk (coerce) the employee out of validity of grievances. My last 5 years has been a huge game changer in that regard. I use the perception of knowledge as a scare tactic. It seems to heighten the success of settlement of grievances. So most times I just include either the mutually agreed upon language or even OSHA, DOT and even the Constitution. I created such an intense harassment grievance that our "labor relations" in our building has been better than its ever been. Believe it or not, I have to thank management, I just use their system against them. If you want to take a look at the harassment grievance, I can PM you?