And for other clarification even my BA is baffled at The lack of the company not doing anything about these problems and doesn't know what to do That's what I'm getting at. When my BA sits there and says I'm sorry but I really don't know what to do anymore with these problems then that is a major issue. When was the last time you saw somebody pulled into the office for Miss delivering a package or sheeting something missed that truly wasn't supposed to be, or just coming back and throwing unscanned packages back on the belt. These are the problems I'm dealing with and I have to deal with the customers not you not my BA not my steward and definitely not my management. So what recourse do I have about being thrown under the bus?