The Methods say to have a "sense of urgency". Waiting two minutes doesn't seem very urgent.
Dumb questions
- Thread starter WESLA
- Start date
Probably, but I reported him for calling me a. I've been called worse by better people though haha
Called me a dip
once, and pretty quickly got the post deleted.Guy's a class act.
Called me a dip
Guy's a class act.
Minus the cl, I would agree with you.
10 point
Well-Known Member
When asked about the contents I just read the shippers name on the label and 9 times out of 10 they figure it out quickly.
No one has to be rude but if it happens repetitively at the same stop I'd say it's time to politely inform them that you are allotted x amount of minutes per stop and you'll then need to be moving on to the next customer.
In about twenty years I've only had two people gripe and normally a smile makes the situation better.
No one has to be rude but if it happens repetitively at the same stop I'd say it's time to politely inform them that you are allotted x amount of minutes per stop and you'll then need to be moving on to the next customer.
In about twenty years I've only had two people gripe and normally a smile makes the situation better.
bleedinbrown58
That’s Craptacular
He called me a b**ch a few times....welcome to Romper room!Called me a dip
Guy's a class act.
UpstateNYUPSer(Ret)
Well-Known Member
How long am I willing to wait for an autograph? Less than 1 minute.
You and I have been here long enough to know that you have to train your customers. Mine are for the most part very well trained and my wait times at commercial stops are minimal.
UpstateNYUPSer(Ret)
Well-Known Member
Based on your inability to contribute in a productive manner I am certain you will be gone long before then.
upschuck
Well-Known Member
And how do you train your customers? by running around trying to find them, or by waiting for "a few seconds"? You know as well as I do that you got to at least double what they say for a wait time.
UpstateNYUPSer(Ret)
Well-Known Member
I'll give you a perfect example. Walmart is my first delivery stop. As I approach the delivery point if there is an open bay I will lay on the horn to let her know that I am here. By the time I have parked the PC and made my way around back the overhead door is open and rollers extended. I scan and place all of her packages on the rollers, except for American Greetings, which goes on the floor. As I am nearing the end of the delivery I will ask her if she has anything going out as they are pickup and delivery at the same time. If she does I will be signing the SRM as she is signing my DIAD. Load pickup pieces, thank her and drive around to the front of the store.
If I end up waiting I will scan as many of her packages as I can before it is my turn to unload. I do not put the stop in to prerecord if she has any NDA.
Maybe I won't be on Brown Cafe. This site is a very minimal part of my day. I went through the retirement forums yesterday and for the past few years you have continuously blasted the retirees for posting on Brown Cafe. You have also stated that you would not be on here after retirement. I was just wondering if that is still true, since it seems like you're on here all the time.
UpstateNYUPSer(Ret)
Well-Known Member
I will be gone by then, if not sooner.
This site is nothing like it used to be.
Click on the following link if you want to see the more active members of this forum:
http://boardreader.com/site/BrownCafe_66355.html
721 posts in one week? Really??
This site is nothing like it used to be.
Click on the following link if you want to see the more active members of this forum:
http://boardreader.com/site/BrownCafe_66355.html
721 posts in one week? Really??
bleedinbrown58
That’s Craptacular
No sex since the strike of 97...really??
Don't let the door hit ya....
upschuck
Well-Known Member
That is not training a customer, that is a trained customer. I know what a trained customer is, the question is how that training is done with difficult customers in regards to signing. I say you may have to walk out of the place of business with their packages, to get them motivated to sign quickly.
UpstateNYUPSer(Ret)
Well-Known Member
The key is taking control of the delivery situation.
And, once again, Creeper Dave.
dezguy
Well-Known Member
Says the guy who is averaging over 40 posts a day.
For a site that is nothing like is used to be, you sure like to post here.
He's got nothing else to do. He should start dating again, I'm sure there are some nice fellas that would love to wine him, dine him, and......damn, what's the rest of that saying?
platinum9898
Well-Known Member
Just be real, you need a signature fast or you put the package back on the truck. They need to respect the fact that you don't have the time to wait 3-10 minutes.
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