no, customer is paying for the pickup
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- Thread starter Billy Ray
- Start date
no, customer is paying for the pickup
You guys are arguing over a MOOT point. The customer had no adverse impact either way this was done.
The shipper pays the freight on refused (RTS) returns. The shipper still pays the RS fee even if the call tag is cancelled. If the call tag is cancelled the customer doesn't pay the freight portion of the call tag - just the call tag fee.
SO If you RTS the pkg as Refused AND record the RS tag as cancelled, the shipper still pays the shipping charges both ways AND pays the call tag fee. The shipper still has to pay for the call tag fee (UPS did make an attempt to pickup a pkg on the call tag - the receiver told the driver to cancel ) The shipper doesn't pay the call tag charge for the shipping portion since there was no label attached to any pkg.
If you delivered the package as MC and the customer hands the package back to you for the RS label- The shipper paid the shipping charges to the receiver and also paid the charges on the RS label which include the RS fee and shipping charges. The shipper pays the shipping both ways and also pays the call tag fee.
Its the same charges to the shipper either way.
The shipper pays the freight on refused (RTS) returns. The shipper still pays the RS fee even if the call tag is cancelled. If the call tag is cancelled the customer doesn't pay the freight portion of the call tag - just the call tag fee.
SO If you RTS the pkg as Refused AND record the RS tag as cancelled, the shipper still pays the shipping charges both ways AND pays the call tag fee. The shipper still has to pay for the call tag fee (UPS did make an attempt to pickup a pkg on the call tag - the receiver told the driver to cancel ) The shipper doesn't pay the call tag charge for the shipping portion since there was no label attached to any pkg.
If you delivered the package as MC and the customer hands the package back to you for the RS label- The shipper paid the shipping charges to the receiver and also paid the charges on the RS label which include the RS fee and shipping charges. The shipper pays the shipping both ways and also pays the call tag fee.
Its the same charges to the shipper either way.
CHALLY9TX
Well-Known Member
I know that. I was asking upstate what he did.
CHALLY9TX
Well-Known Member
Why cancel the OCA? That's stealing. The right thing to do is not cancel the OCA and inform the customer about the nearest UPS ASO for next time they have an ARS.
CHALLY9TX
Well-Known Member
There's also a pickup fee which is separate from the shipping fee and call tag fee.
Not with a Call Tag/ RS3 Return Service.
The Call Tag/ RS3 Return Service has two charges. One is the Call Tag/Return Service fee (the pickup charge) and then there's the fee for shipping based on the weight and zone. The call tag fee will not be refunded even if it is recorded as cancelled- because UPS attempted to pick up the pkg. If the package is not picked up after 3 attempts then the second part of the Call Tag fee for shipping will be refunded.
If it's an RS1 service and the consignee requests a pick up after UPS has left the RS1 service tag- then yes there is an additional pickup charge - IF the consignee calls UPS and asks UPS to come pick up the package via On Call/ On Demand.
CHALLY9TX
Well-Known Member
You are correct. My mistake.
UpstateNYUPSer(Ret)
Well-Known Member
9 times out of 10 it is some little old lady who doesn't know any better.
CHALLY9TX
Well-Known Member
They know. They'd rather pay the pick up fee rather than leave the comfort of their home and take it to the ups store. Or it's hoarders too lazy to go to the ups store.
By The Book
Well-Known Member
There's something about a UPS man.
ArcherUTR
Well-Known Member
Your weird example happens. Happened to me at a closing Circuit City. I waited a week watching and waiting for the price on a printer to drop another 10%. It did. I purchased and paid but quickly realized that the price was not an extra 10% off. I had not even left the register. They called over the 'shut it down' manager and he said all sales are final. I nearly lost it, but I was in my uniform. Harshest thing I said was, "I wish I wasn't in this uniform so I could let you know what I really want to say." He called in a corporate concern.
Anyway, don't really understand how your example above applies. Why did the shipper just not intercept the package and reverse the direction back to the warehouse.
I didn't read all four pages...
But why not just DR the package and hit stop complete. Second, scan call tag using the 'DUP' (duplicate stop) function and apply label appropriately and send back to building to be unloaded and sent on its way.
I don't see how this is ripping off anyone. It's simple, you may not even have to take the package off your truck, and the time stamps are correct.
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