I'll usually have a one on one with the member who wants to file a grievance beforehand. I'll look up the article in the contract to go over it with the member. If after talking it over with the manager and member in the office we can't come to a resolution and the company has wronged the member, we will file. If the member and I find that it is a gripe and the member is just upset and the contract spells out he has no grievance we don't file. Now if the member is insisting on filing at this point I'll give them the business agents phone number at the local.