My Choice - is it really this stupid?

[brownmonster]

i would HIGHLY recommend you discuss this with your LP person

I have not known the face or the name of an LP person since the early 90's.

 

[menotyou]

I met ours(who had since retired), and he was a buffoon. I called him worse to his face.

 

[rod]

All these "higher ups" who are telling drivers that it is ok to DR at a secured apts----- are you people getting that in writing? Watch the "higher ups" backpedal on those comments if a package comes up missing.

 

[BigBrown3605]

All these "higher ups" who are telling drivers that it is ok to DR at a secured apts----- are you people getting that in writing? Watch the "higher ups" backpedal on those comments if a package comes up missing.

Today we had diad training regarding driver release packages. It did state we are allowed to driver release packages at the front door in gated apartment complexes.

 

[TUT]

$10.

Here are the charges. Sort of interesting, if you want to re-route prior to the first attempt it's 10 or 15 dollars. After first attempt it's 5 or 6 dollars. Not sure I understand the logic but it's from the 2012 Service Guide:

Delivery Change Options UPS Delivery Intercept®:
– As a shipper, and after you tender your packages to UPS, you can request that UPS return the
package to you, reroute the package to a new address, have the package held for pickup or have
the package delivered on a future date. When the package is tracked, the status of the intercept
will be displayed.
– Shippers can request a UPS Delivery Intercept through the Shipping History within WorldShip
9.0 or higher, UPS CampusShip, UPS Internet Shipping, Quantum View® Manage or UPS Tracking
on ups.com. A UPS Delivery Intercept can also be requested by calling 1-800-Pick-UPS.
Delivery Change Request:
– After the first delivery attempt has occurred, consignees may request a Delivery Change Request
to change a package’s delivery location or time, have the package held for pickup or request the
package to be returned to the sender. The consignee submits the request by using the Tracking
application on ups.com, or by calling 1-800-Pick-UPS. A UPS InfoNotice® number is required to
change the destination delivery address.

UPS Delivery Intercept:
– $11.00 per package for web
requests
– $15.00 per package for phone
requests
– No charge for Will Call
Delivery Change Request:
– $5.00 per package for web request
– $6.00 per package for phone request
– No charge for Return to Sender
and Will Call
Additional transportation fees may
apply. Refer to the “UPS Tariff/
Terms and Conditions for Package
Shipments in the United States”
beginning on page 159 for

 

[beentheredonethat]

I have something being delivered tomorrow and for the first time since I've been enrolled in My Choice nobody will be home to receive it. Tuesday won't be a problem, so I have two options:
1) Waste my driver's time with a NI 1
2) Pay $5 so UPS can warehouse it for a day

Honestly I think the "Reschedule Delivery" should be free for a day, maybe two. I'm sure warehousing it for a day is cheaper than making a delivery attempt.

Taco... In a way you are right, for that one pkg in this one stop, it is cheaper for us if you notify us ahead of time for a rescheduled delivery. However, a lot of time and programming went in so that this could be used by customers. If we didn't have mychoice, what you listed as a problem would have occurred anyways. However there are people out there that need to be there and the mychoice allows them to know when it is coming, let them pay to tighten the delivery window or pay for them to reschedule or reroute. Once the programming is paid for, the rescheduling is very little cost to UPS, therefore very profitable. All this money and effort we put into PFT, PAS, DIAD etc can give us a nice profitable return by service features we can now offer due to this technology. These new svcs will be very hard to be matched by FDX (at least for now) and are very profitable for UPS.

 

[klein]

As far as I'm concerned, UPS can deliver 3 times to my door without me being here, and after that I still have a few days to pick it up at the center for free.
Why would I pay extra ?

 

[dilligaf]

Not here, unless it has changed in the past few months. The only pkgs that we hold are sig req. Those are post carded. Everything else is RTS'd.

 

[Bubblehead]

All these "higher ups" who are telling drivers that it is ok to DR at a secured apts----- are you people getting that in writing? Watch the "higher ups" backpedal on those comments if a package comes up missing.

Yes, I do have it in writing.
Had I not, I would not.
Instead of signing and handing in what they call our annual DR Certification, I kept it.

 

[yeldarb]

We have been told no DR to apartments, except for shipper release, and condos are okay. We all had to sign that a while back in our center.

 

[Uncle Duke]

I had a shipment being delivered via UPS last year, Next Day Air- meat that was shipped in a styrofoam container and packed on dry ice. I had ordered from the same shipper/merchant last year. It was misdelivered due to the shipper entering the zip code incorrectly. I caught the error when I received a notification that my package was shipped. I contacted the shipper and informed them that they entered it incorrectly. I ordered from them again this year as they were one of a handful of butchers that carried the meat I needed for my asado. I did get it, albeit 5 days later and most meat spoiled. Very begrudgingly, I ordered from them again this year. While my invoice showed the correct address, the shipping label was incorrect again, due to having retained the incorrect address. Before the package was shipped, the merchant was able to correct the error, however my package was delayed by 3 days, resulting in spoiled meat again.

This week I ordered some products from a merchant in Texas. They shipped it via UPS in two packages the same day, at the same time. My packages were to arrive yesterday. Both packages were shipped to Ohio (I live near Akron) and arrived at a facility North Baltimore, whic!h is 133 miles west of the final delivery point-Wadsworth, Ohio). One package was sent to Columbus, Ohio before it was sent to the terminal in Wadsworth (which is only about 20 miles closer to Wadsworth). The other package was sent from North Baltimore to Crystal City, Missouri (!). Someone has some ‘splaining to do!

I was informed that my package will arrive on Tuesday when I am not home. I had signed up for UPS My Choice, however there is no way to log in. It wants me to sign up. When I provide all the information that they request, I get an error message saying that someone in my household has already signed up. Calling UPS is futile, especially on a Saturday. I’ve tried calling several times and get someone in a call center in India who can’t offer any help beyond a scripted response and disingenuous apologies.

 

[MyTripisCut]

I had a shipment being delivered via UPS last year, Next Day Air- meat that was shipped in a styrofoam container and packed on dry ice. I had ordered from the same shipper/merchant last year. It was misdelivered due to the shipper entering the zip code incorrectly. I caught the error when I received a notification that my package was shipped. I contacted the shipper and informed them that they entered it incorrectly. I ordered from them again this year as they were one of a handful of butchers that carried the meat I needed for my asado. I did get it, albeit 5 days later and most meat spoiled. Very begrudgingly, I ordered from them again this year. While my invoice showed the correct address, the shipping label was incorrect again, due to having retained the incorrect address. Before the package was shipped, the merchant was able to correct the error, however my package was delayed by 3 days, resulting in spoiled meat again.

This week I ordered some products from a merchant in Texas. They shipped it via UPS in two packages the same day, at the same time. My packages were to arrive yesterday. Both packages were shipped to Ohio (I live near Akron) and arrived at a facility North Baltimore, whic!h is 133 miles west of the final delivery point-Wadsworth, Ohio). One package was sent to Columbus, Ohio before it was sent to the terminal in Wadsworth (which is only about 20 miles closer to Wadsworth). The other package was sent from North Baltimore to Crystal City, Missouri (!). Someone has some ‘splaining to do!

I was informed that my package will arrive on Tuesday when I am not home. I had signed up for UPS My Choice, however there is no way to log in. It wants me to sign up. When I provide all the information that they request, I get an error message saying that someone in my household has already signed up. Calling UPS is futile, especially on a Saturday. I’ve tried calling several times and get someone in a call center in India who can’t offer any help beyond a scripted response and disingenuous apologies.

If the shipping label is incorrect I would take it up with the shipper. They need to enter the correct info. What do you want UPS to do when it was wrong three times already?

 

[I have NOT been lurking]

I had a shipment being delivered via UPS last year, Next Day Air- meat that was shipped in a styrofoam container and packed on dry ice. I had ordered from the same shipper/merchant last year. It was misdelivered due to the shipper entering the zip code incorrectly. I caught the error when I received a notification that my package was shipped. I contacted the shipper and informed them that they entered it incorrectly. I ordered from them again this year as they were one of a handful of butchers that carried the meat I needed for my asado. I did get it, albeit 5 days later and most meat spoiled. Very begrudgingly, I ordered from them again this year. While my invoice showed the correct address, the shipping label was incorrect again, due to having retained the incorrect address. Before the package was shipped, the merchant was able to correct the error, however my package was delayed by 3 days, resulting in spoiled meat again.

This week I ordered some products from a merchant in Texas. They shipped it via UPS in two packages the same day, at the same time. My packages were to arrive yesterday. Both packages were shipped to Ohio (I live near Akron) and arrived at a facility North Baltimore, whic!h is 133 miles west of the final delivery point-Wadsworth, Ohio). One package was sent to Columbus, Ohio before it was sent to the terminal in Wadsworth (which is only about 20 miles closer to Wadsworth). The other package was sent from North Baltimore to Crystal City, Missouri (!). Someone has some ‘splaining to do!

I was informed that my package will arrive on Tuesday when I am not home. I had signed up for UPS My Choice, however there is no way to log in. It wants me to sign up. When I provide all the information that they request, I get an error message saying that someone in my household has already signed up. Calling UPS is futile, especially on a Saturday. I’ve tried calling several times and get someone in a call center in India who can’t offer any help beyond a scripted response and disingenuous apologies.

Tell your shipper to learn the ingles

 

[Brownwind]

I had a shipment being delivered via UPS last year, Next Day Air- meat that was shipped in a styrofoam container and packed on dry ice. I had ordered from the same shipper/merchant last year. It was misdelivered due to the shipper entering the zip code incorrectly. I caught the error when I received a notification that my package was shipped. I contacted the shipper and informed them that they entered it incorrectly. I ordered from them again this year as they were one of a handful of butchers that carried the meat I needed for my asado. I did get it, albeit 5 days later and most meat spoiled. Very begrudgingly, I ordered from them again this year. While my invoice showed the correct address, the shipping label was incorrect again, due to having retained the incorrect address. Before the package was shipped, the merchant was able to correct the error, however my package was delayed by 3 days, resulting in spoiled meat again.

This week I ordered some products from a merchant in Texas. They shipped it via UPS in two packages the same day, at the same time. My packages were to arrive yesterday. Both packages were shipped to Ohio (I live near Akron) and arrived at a facility North Baltimore, whic!h is 133 miles west of the final delivery point-Wadsworth, Ohio). One package was sent to Columbus, Ohio before it was sent to the terminal in Wadsworth (which is only about 20 miles closer to Wadsworth). The other package was sent from North Baltimore to Crystal City, Missouri (!). Someone has some ‘splaining to do!

I was informed that my package will arrive on Tuesday when I am not home. I had signed up for UPS My Choice, however there is no way to log in. It wants me to sign up. When I provide all the information that they request, I get an error message saying that someone in my household has already signed up. Calling UPS is futile, especially on a Saturday. I’ve tried calling several times and get someone in a call center in India who can’t offer any help beyond a scripted response and disingenuous apologies.

Contact the shipper. You can’t expect them to get it to you with bad information. Most things are done online and the call center is usually a last resort. Hope it works out for you.

 

[PoirotAtUPS]

I have something being delivered tomorrow and for the first time since I've been enrolled in My Choice nobody will be home to receive it. Tuesday won't be a problem, so I have two options:
1) Waste my driver's time with a NI 1
2) Pay $5 so UPS can warehouse it for a day

I hate the idea of my driver making a stop they know they're not going to be able to complete. The item isn't big, bulky, expensive, or critical, so it's not going to be much of an inconvenience for either one of us to make a second attempt (well, more of an inconvenience for my driver than me). So I plan on leaving a post it note on my door tomorrow saying "UPS- leave InfoNotice, see you tomorrow" so he won't stand at my door for 20 seconds waiting for me to answer it.

Honestly I think the "Reschedule Delivery" should be free for a day, maybe two. I'm sure warehousing it for a day is cheaper than making a delivery attempt.

Let uncle UPS pay for a day.

 

[burrheadd]

I had a shipment being delivered via UPS last year, Next Day Air- meat that was shipped in a styrofoam container and packed on dry ice. I had ordered from the same shipper/merchant last year. It was misdelivered due to the shipper entering the zip code incorrectly. I caught the error when I received a notification that my package was shipped. I contacted the shipper and informed them that they entered it incorrectly. I ordered from them again this year as they were one of a handful of butchers that carried the meat I needed for my asado. I did get it, albeit 5 days later and most meat spoiled. Very begrudgingly, I ordered from them again this year. While my invoice showed the correct address, the shipping label was incorrect again, due to having retained the incorrect address. Before the package was shipped, the merchant was able to correct the error, however my package was delayed by 3 days, resulting in spoiled meat again.

This week I ordered some products from a merchant in Texas. They shipped it via UPS in two packages the same day, at the same time. My packages were to arrive yesterday. Both packages were shipped to Ohio (I live near Akron) and arrived at a facility North Baltimore, whic!h is 133 miles west of the final delivery point-Wadsworth, Ohio). One package was sent to Columbus, Ohio before it was sent to the terminal in Wadsworth (which is only about 20 miles closer to Wadsworth). The other package was sent from North Baltimore to Crystal City, Missouri (!). Someone has some ‘splaining to do!

I was informed that my package will arrive on Tuesday when I am not home. I had signed up for UPS My Choice, however there is no way to log in. It wants me to sign up. When I provide all the information that they request, I get an error message saying that someone in my household has already signed up. Calling UPS is futile, especially on a Saturday. I’ve tried calling several times and get someone in a call center in India who can’t offer any help beyond a scripted response and disingenuous apologies.

You need to find someplace else to get your “special” asada
One more thing you’re dealing with a bunch of truck drivers if you want anybody to read this you need a TLDR version
Have a good day Uncle Duke

 

[Bubblehead]

I had a shipment being delivered via UPS last year, Next Day Air- meat that was shipped in a styrofoam container and packed on dry ice. I had ordered from the same shipper/merchant last year. It was misdelivered due to the shipper entering the zip code incorrectly. I caught the error when I received a notification that my package was shipped. I contacted the shipper and informed them that they entered it incorrectly. I ordered from them again this year as they were one of a handful of butchers that carried the meat I needed for my asado. I did get it, albeit 5 days later and most meat spoiled. Very begrudgingly, I ordered from them again this year. While my invoice showed the correct address, the shipping label was incorrect again, due to having retained the incorrect address. Before the package was shipped, the merchant was able to correct the error, however my package was delayed by 3 days, resulting in spoiled meat again.

This week I ordered some products from a merchant in Texas. They shipped it via UPS in two packages the same day, at the same time. My packages were to arrive yesterday. Both packages were shipped to Ohio (I live near Akron) and arrived at a facility North Baltimore, whic!h is 133 miles west of the final delivery point-Wadsworth, Ohio). One package was sent to Columbus, Ohio before it was sent to the terminal in Wadsworth (which is only about 20 miles closer to Wadsworth). The other package was sent from North Baltimore to Crystal City, Missouri (!). Someone has some ‘splaining to do!

I was informed that my package will arrive on Tuesday when I am not home. I had signed up for UPS My Choice, however there is no way to log in. It wants me to sign up. When I provide all the information that they request, I get an error message saying that someone in my household has already signed up. Calling UPS is futile, especially on a Saturday. I’ve tried calling several times and get someone in a call center in India who can’t offer any help beyond a scripted response and disingenuous apologies.

Send me your full name, address, birthday, ss#, mother's maiden name, blood type, bank routing and account numbers, along with 2 major credit card numbers with security code (CVV) and I will fix everything.

 

[DOK]

I have something being delivered tomorrow and for the first time since I've been enrolled in My Choice nobody will be home to receive it. Tuesday won't be a problem, so I have two options:
1) Waste my driver's time with a NI 1
2) Pay $5 so UPS can warehouse it for a day

I hate the idea of my driver making a stop they know they're not going to be able to complete. The item isn't big, bulky, expensive, or critical, so it's not going to be much of an inconvenience for either one of us to make a second attempt (well, more of an inconvenience for my driver than me). So I plan on leaving a post it note on my door tomorrow saying "UPS- leave InfoNotice, see you tomorrow" so he won't stand at my door for 20 seconds waiting for me to answer it.

Honestly I think the "Reschedule Delivery" should be free for a day, maybe two. I'm sure warehousing it for a day is cheaper than making a delivery attempt.

How about sign for the package in the app so he can leave it on the first attempt?

 

[Big Babooba]

How about sign for the package in the app so he can leave it on the first attempt?

Not all shippers allow electronic signatures.

 

[Commercial Inside Release]

@Uncle Duke
Why don't you try the My Choice interoffice number
850-867-5309