There is your answer. That's the company taking advantage of all the lunch skippers. Those driver's have too much work/pick ups. Also if you have pick up volume and you're bringing it back 30min/1hour later everyday. Management is going to start to feel that. The numbers start to add up and emails start to fly.
Everyone should take a lunch. The rules apply to everyone. Resi, commercial or whatever.
This is a major issue in my center. As a cover driver, I know a lot of different routes, including the bulky, industrial ones where you're backing up to loading docks all day. I can count on one hand the number of routes I know where it's feasible to take lunch mid-day and still make service on everything.
There's one route in particular that is effectively impossible to service as currently dispatched, even without taking lunch until you finish. Very high piece count, terrible area. The air manifest alone isn't possible to complete on time, the businesses run straight into the pickups, and the pickups run all the way to your air meet (yeah, you'll need it). If you're lucky, you just might have a gap in between your last business and your first pickup where you can go knock out the apartments real quick. And even after the air meet there's two schools sitting in the middle of the last two subdivisions at the end of the route that will be dark and empty by the time you'll get there.
It's the only route I've ever run that is completely customized from start to finish for one driver to milk the clock and max out his hours every week. And if the load is even remotely suspect, the whole day is a disaster.
Any time the bid driver is on vacation, the plan is to just hold the line until he gets back. Management will do absolutely anything they can to avoid putting another route over there. Very frustrating.