About two months ago, overheard my Supervisor saying the company was eliminating alot -- but not all -- human resources positions.
I remember talking with the human resources person that does the hiring for my building, and he said that he is on the road 4 out of 5 days per week.
He travels to all the UPS facilities in like 5 counties & does all the orientation stuff, helps applicants fill out their tax forms, etc. and makes sure they have everything properly completed & turned in.
And, I guess, on the one day a week that he is in his actual office, I would imagine he has a boatload of emails, voicemails, letters, applications, etc. to answer.
So, as usual, UPS doesn't hire enough people -- in this case, human resources employees -- to cover a large geographical area & dumps it all on one person.
That's why it's so difficult to get an answer when an employee or applicant calls the HR office or person.