I'd tell you to ask your sup how it needs to be loaded but around here they are loading themselves. All the shifts only care about their own shift, we forgot about the internal customer, and continue to fail the external one by doing so. Until all the shifts work together and stop worrying about micro reports, our service will continue to degrade. Until that day day comes, I'll continue to do my job with the tools given to me and control whats within my job.
The culture has to change back to everyone working for the customer, internal and external, the profits will come and we can all reap the rewards. I just hope we haven't degraded the service reputation we have to the point of no return.