Silly Customer Complaints

[box_beeyotch]

I would agree if the homes in question had more than one entrance but the 3 primary MyChoice stops that I have are apartments/condos with only one door. So, when I see the E and DR FD, it's like, "no ".

They paid extra money to state the obvious.

 

[Billy Ray]

Gotta love the "leave with doorman"

What's a doorman?

 

[tapatio75]

What's a doorman?

Is one of those guys that sit behind a desk all day, opening the door and signing for packages for those guys that use mychoice and ask us to leave them with them, even though we've been doing it for year

 

[dumbmuthertrucker]

I hate that "My Choice" crap! You have 10 pkgs for the same house and you have to answer "yes" or "no" for each one.

 

[joeboodog]

I hate that "My Choice" crap! You have 10 pkgs for the same house and you have to answer "yes" or "no" for each one.

And even if you hand the package to the customer you still have to say you left it where they said to leave it such as FP.

 

[UpstateNYUPSer(Ret)]

And even if you hand the package to the customer you still have to say you left it where they said to leave it such as FP.

Nope.

You can change their selection---I do it all the time.

 

[joeboodog]

Nope.

You can change their selection---I do it all the time.

Sorry Upstate. Different centers, different practices. I was instructed by my center manager to use the default delivery preference no matter what. Just work as directed.

 

[UpstateNYUPSer(Ret)]

Sorry Upstate. Different centers, different practices. I was instructed by my center manager to use the default delivery preference no matter what. Just work as directed.

I would think choosing DR MC Man rather DR FD would help when trying to close a DFU.

 

[Turdferguson]

I would think choosing DR MC Man rather DR FD would help when trying to close a DFU.

No driver follow ups with my choice. They absolve UPS from responsibility when they sign up and choose where they want packages left.

 

[worldwide]

As a customer of Mychoice, I like the fact I can indicate where it should be placed. I have a small farmers porch (covered) that is a good DR. I had drivers sometimes leave it there, sometimes in the garage, sometimes outside the garage door (very little cover from rain), sometimes by the front door. It was a bit frustrating playing hide and seek for my packages. I like that the driver places it in the same spot. As a side note, to another comment I have a doorbell that works and more then 1/2 the time the doorbell is not utilized (nor knock). Not a huge deal, but it's not following methods.

Agree 100% with you. Before MyChoice, packages were always left on my front door steps in plain site of the road and unprotected from the elements. Doorbell was never rung (FedEx and USPS never ring it either). After MyChoice, packages are always where I have requested them to be left - at the garage door entrance, out of sight from the road and under a small alcove. MyChoice notifies me the day before delivery and within 5 minutes after delivery. In my circumstance, MyChoice has essentially made the driver follow the methods he should have been following all along.

 

[porkwagon]

No driver follow ups with my choice. They absolve UPS from responsibility when they sign up and choose where they want packages left.

Really? Customers pay extra for a service that absolves UPS from responsibility?

 

[Turdferguson]

Really? Customers pay extra for a service that absolves UPS from responsibility?

90% of it is free. Pay for upgrade from surepost, or delivery window. But yes when you authorize UPS to leave your package or sign electronically for it. That is what they are doing. Which is why I don't understand not leaving it where they want.

 

[UpstateNYUPSer(Ret)]

90% of it is free. Pay for upgrade from surepost, or delivery window. But yes when you authorize UPS to leave your package or sign electronically for it. That is what they are doing. Which is why I don't understand not leaving it where they want.

...even when there is a more secure release location...?

 

[Turdferguson]

...even when there is a more secure release location...?

Yes because by doing so you open UPS up to having to pay a claim because you broke the contract.

 

[UpstateNYUPSer(Ret)]

Yes because by doing so you open UPS up to having to pay a claim because you broke the contract.

Contract?

 

[Turdferguson]

Contract?

What would you call it when you enter into an agreement with someone? Please enlighten me.

 

[joeboodog]

I would think choosing DR MC Man rather DR FD would help when trying to close a DFU.

I agree. Makes no sense. I just work as directed. Under the radar is the place to be.

 

[cosmo1]

Contract?

Implied contract with the consignee through MyChoice.







TTKU, Dave.

 

[trickpony1]

Contract?

Yes........contract.........
Kinda like that thing you work under with your employer.
OOPS......I forgot.....

 

[dumbmuthertrucker]

...Which is why I don't understand not leaving it where they want.

The majority of the time I do, but one of my customers requested their pkgs be left at their back door which is located somewhere behind a tall privacy fence. Nope, not gonna do that! No telling what's behind that fence.