Silly Customer Complaints

[UpstateNYUPSer(Ret)]

A good portion of my route is no release which is why i'm apprehensive about this peak. I'm used to having the helper drop and go.

I have several no release addresses on my area; however, the people who caused the issues have all moved yet they refuse to remove the no release. Depending on the situation I will overrride the no release and DR the package(s).

 

[upschuck]

True. Only thing that works without falsifying is no adult. I use it if i go into a business where i'm there walking around, they are open but no one is there.

That is when I'd put NI on a commercial.

 

[Johney]

I think you can NR a package at a commercial stop, as long as it's not between 12:00 and 13:00.

Nope----will still show as missed.

No he is correct. 11:59-13:01 will not show missed.

 

[UpstateNYUPSer(Ret)]

We have had drivers sheet call tags as NR between noon and 1 who have been "asked" (told) to void and resheet.

 

[oldngray]

NR wouldn't be missed. Sounds like there are some people in management or an OMS who don't understand how things work.

 

[Johney]

We have had drivers sheet call tags as NR between noon and 1 who have been "asked" (told) to void and resheet.

We only get that message if sheeted as NI between 12-1.

 

[Johney]

NR wouldn't be missed. Sounds like there are some people in management or an OMS who don't understand how things work.

Nah.

 

[UpstateNYUPSer(Ret)]

NR wouldn't be missed. Sounds like there are some people in management or an OMS who don't understand how things work.

Any "requests" for drivers to void and resheet come from the district level, not the center level.

 

[oldngray]

Any "requests" for drivers to void and resheet come from the district level, not the center level.

Are you surprised that there are some clueless people at the district level? It sounds like it became an issue because some drivers were wrongly using NR when they shouldn't have been which is an entirely different problem.

 

[TooTechie]

I have several no release addresses on my area; however, the people who caused the issues have all moved yet they refuse to remove the no release. Depending on the situation I will overrride the no release and DR the package(s).

Not no release addresses but no release neighborhoods. Its not the same. While I've made exceptions as well, if a claim gets filed you're paying for it or getting suspended

 

[upsbeernut]

Not no release addresses but no release neighborhoods. Its not the same. While I've made exceptions as well, if a claim gets filed you're paying for it or getting suspended

I need to know how to override that situation

 

[TooTechie]

Any "requests" for drivers to void and resheet come from the district level, not the center level.

Not here. We have reports run at a center level like businesses sheeted 12-1.

 

[oldngray]

Not no release addresses but no release neighborhoods. Its not the same. While I've made exceptions as well, if a claim gets filed you're paying for it or getting suspended

I delivered to some no DR areas and the only time I would override would be for a shipper release package. Those are areas where SDN's are still useful.

 

[Johney]

I need to know how to override that situation

In address screen highlight the house number,enter to street name,hit override, big arrow down, no DR will disappear.

 

[UpstateNYUPSer(Ret)]

I need to know how to override that situation

Scan the package, big arrow down, delivery, release number, enter, delivery location, stop complete.

 

[Johney]

In address screen highlight the house number,enter to street name,hit override, big arrow down, no DR will disappear.

Let me also add that if you bring a shipper release to a no DR house then use the REL NUM button that too will override it.

 

[BrownTexas]

DR a non DR location isn't worth my job. Unless it is a shipper release or they have a SDN I will try again tomorrow. They know when you hit override. I stay out of the gray area.

 

[BrownTexas]

Might I say... Ups pays me to attempt delivery on packages. Not deliver them.

 

[Johney]

Scan the package, big arrow down, delivery, release number, enter, stop complete.

Yea......ok. NOT.

 

[Johney]

DR a non DR location isn't worth my job. Unless it is a shipper release or they have a SDN I will try again tomorrow. They know when you hit override. I stay out of the gray area.

That's not a fireable offense I believe. Worst case they may try and make you pay for it.