Maybe the seatbelt thing was a bad example, where I was going was that most of these observations are done from a good distance and I know there are times when they have no idea what is going on in the cab of the car.
Yep,
Example from two drivers years ago...
1. Warning letter for being observed not sounding horn when backing.
-Upon questioning management, since it was below 0 degrees outside they did not have the window open; when they "did not hear the horn" from a considerable distance.
2. Warning letter for being observed not using handrail when entering package car.
-Upon questioning management, it was determined that they observed driver from in front of the package car at a considerable distance. Management was unaware there was a second handrail inside of the cab, which they could not have seen the driver use or not use.
Both instances were a center manager who targeted specific drivers, she was later fired.