They took my normal truck out of service unexpectedly one day a few weeks ago. Also coincided with my normal loader being on vacation. His replacement was the worst loader I've ever seen. Hands down. Just god awful. Every day after the PCM half my load would still be outside the car and I had to load myself. No biggie. When I get out of the building, I get out. I get to my first stop of the day, grab it from the back. Walk it off and as I'm walking back to the car, I think to myself, was that my imagination or was there no hand truck in the back. LOL. Needless to say it was a LONG day. Probably 10-12 business stops per day where the hand cart is an absolute must.