What good are supervisors if no one listens, they have no authority to fo anything. Because I tell ya what, I'd be ignoring the lot of you if 2 or 3 complaints got me canned.
Basically, that's like giving people a free pass. They aren't doing their job, so you have to talk with them, then they get mad because you talk with them and in turn file a complaint
If that's the case, I'd by pass the talk and just start writing everyone up. No warning, no talk, just a write up.
It's as bad as Yelp, where if poor Jonny doesn't get his way and cannot have a conversation like a real adult, he just files a complaint, because God forbid we do our job and work through issues like grown-ups