So many things. That's why I did myself and my family a favor and quit after 26 years, (3 years hourly, 23 in management). UPS has been on a downward spiral since stock went public. All UPS employees are now required to do whatever it takes to produce record profits to impress outside investors. This results in a level of pressure that forces genuinely good people, both hourly and management, to do things they wouldn't normally do. Best thing you can do is use the 10 second rule- wait 10 seconds before you reply to anything negative or upsetting you hear. I did it so much that everyone thought I was deaf. Anyway, let God guide you, and remember everyone there, both hourly and management) is human. As far as UPS, the company is a lost cause. They will never regain anyone's attitude, and the partnership culture is a distant memory. Either you distance yourself from the politics, or find fulfilling employment elsewhere, because the corporate office at UPS has completely lost any concept of running a successful, long-term business, and I'm afraid things will steadily get worse.