What would you do?
- Thread starter ryansox
- Start date
MyTripisCut
Never bought my own handtruck
Idk but nr1 on a package is same as other other here.
I guess you got to hit refused then.
If go to a business and no one want to sign. I respectful and firmly say I understand you're refusing the package. If they told me no you need to come back later I'd tell them it doesn't work that way I'm here and your here you either sign or refuse the package. Then it's in there court they can sign or call my bluff. If they call I sheet them as refused and call the OMS clerk back at the building to let them know what happen so when they get a call about the situation they aren't surprised and already know what happen so the customer can't try to change the story to benefit them.
What ever you do keep your OMS clerk and your ORS in the loop the more info they have before the customer calls and complains the better.
What ever you do keep your OMS clerk and your ORS in the loop the more info they have before the customer calls and complains the better.
If I did that I would sheet every package ground and Air Ni1 and come back tomorrow and try again. But than again I deliver all he air and ground for each stop at the same time.
Mugarolla
Light 'em up!
Walmart
MyTripisCut
Never bought my own handtruck
We have a place that gets about 100 pcs a day and closes at 9:30am. Driver has to high tail it straight there after PCM or they do refuse them.
gbpackman29
Active Member
Brownslave688
You want a toe? I can get you a toe.
If the docks are full put it on a dolly and take it in. When they say no tell them ok. They are refused and will be sent back. Inform your sup that you're sheeting them refused.
Rinse and repeat.
Brownslave688
You want a toe? I can get you a toe.
I don't understand why you'd sheet as NR when the customer clearly refused the shipment.
BrownTexas
Well-Known Member
I like this option the best. Unless it is a bulk stop.
Brownslave688
You want a toe? I can get you a toe.
I'd sheet them all in the truck and load up a dolly full. Leave what you can't fit in the truck. You can still sheet it all as refused.
UpstateNYUPSer(Ret)
Well-Known Member
Technically they did not refuse the shipment as they told him all deliveries go to the dock.
F
FrigidAdCorrector
Guest
Let your sup know is the biggest thing. I'd be willing to bet they will tell you to put NI1 or refused. They would rather that than have late air on the report..
it that were true, they would remove that option for deliveries and only leave it for Call tags only.
porkwagon
Well-Known Member
NR is indeed for call tags. Sheeting "refused" and RTSing them will invite problems for you. I would sheet NI1 and return the next day or later that same day. Ask your manager what to do and grab a shop steward while your at it to cya. Customers like this suck. They have a line? Well so do you.
soberups
Pees in the brown Koolaid
That would be fine with me. After a week or two of refusing all of their shipments each day, I suspect that they might consider adjusting their 9:30 AM deadline.
soberups
Pees in the brown Koolaid
But the dock was unavailable and the 11:30 deadline they have imposed cannot be met. If the customer refuses to accept deliveries at an alternate time/location then they are refusing the delivery period. Send the packages back. UPS has already collected revenue for those packages, so we will collect even more revenue when those same packages get re-shipped. Eventually, the consignee will grow tired of having their shipments RTS's and will have no choice but to make some sort of reasonable arrangements for receiving deliveries.
