U
upsdawg
Guest
The thread changed from Yellow Buy Out to PCA's being consolidated??
I have some knowledge of the PCA Consolidation.Most of our PCA's across the country are non-union and have high length of service and many make $20 an hour.(not counting benefits!) The support for Preferred Customers will move to 4 parts of the country---Salt Lake City will get some, NC will get some, and all of the National Account support will go to Tampa.(don't remember the 4th location)
UPS has invested in new Technology which allows the locations receiving the calls to id the phone number of the person/company calling in and populate all of the necessary screens that give a past history of the account calling in and the call is forwarded to the last PCA Team member that handled the customer.Technology will replace jobs and many large companies are sending support of their call centers to other countries--like India.
These decisions are all based on a cost to serve and all of this factors into our rate structure and how much we can discount our rates and remain competitive with our non-union competitors who have a much lower cost and can offer lower rates than UPS!! If UPS offers rates that are lower than our cost to serve we face possible lawsuits for "Predatory Pricing"
Do we do nothing and keep raising our rates and continue losing volume and revenue to our competition or do we try to always find ways to reduce our cost and stay competitive ? What do we owe to our Shareholders wh}o would like to see the value of the UPS Stock remain stable?
Or do we continue to try to convert all of the UPS jobs into union positions and even raise the labor cost and let our competitors take our volume away and force UPS to lay off people because of volume decline?
I for one am grateful that UPS continues to look at ways to reduce cost and improve service and protects our future!!
I have some knowledge of the PCA Consolidation.Most of our PCA's across the country are non-union and have high length of service and many make $20 an hour.(not counting benefits!) The support for Preferred Customers will move to 4 parts of the country---Salt Lake City will get some, NC will get some, and all of the National Account support will go to Tampa.(don't remember the 4th location)
UPS has invested in new Technology which allows the locations receiving the calls to id the phone number of the person/company calling in and populate all of the necessary screens that give a past history of the account calling in and the call is forwarded to the last PCA Team member that handled the customer.Technology will replace jobs and many large companies are sending support of their call centers to other countries--like India.
These decisions are all based on a cost to serve and all of this factors into our rate structure and how much we can discount our rates and remain competitive with our non-union competitors who have a much lower cost and can offer lower rates than UPS!! If UPS offers rates that are lower than our cost to serve we face possible lawsuits for "Predatory Pricing"
Do we do nothing and keep raising our rates and continue losing volume and revenue to our competition or do we try to always find ways to reduce our cost and stay competitive ? What do we owe to our Shareholders wh}o would like to see the value of the UPS Stock remain stable?
Or do we continue to try to convert all of the UPS jobs into union positions and even raise the labor cost and let our competitors take our volume away and force UPS to lay off people because of volume decline?
I for one am grateful that UPS continues to look at ways to reduce cost and improve service and protects our future!!