I don't need to deal with a lunch isuue to understand the concept, I have worked at UPS for 14 years and I certainly don't need to have dealt with any issue firsthand in order to give an opinion on a message board.
Sucking up to the teamsters? I don't really acknowledge the union in the traditional UPS way. I have never felt an us against them attitude. To me we are all on the same page, we are all part of this company, UPSesr first and foremost. I have had to deal with many, many drivers in my years here. I have had to have some very frank discussions with them and at times, I have had to be very tough in trying to service the customer, but I think that some of my success is due to the fact that I never approach our drivers or treat them differently because they are in a union.
I understand the rules of the contract, but treated fairly and given respect, every driver I have ever dealt with also understood the need to serve, and in that vein - with a healthy dose of respect and reverance for smart people who do a great job every day servicing our customers, almost anything can be accomplished.
There is an old saying Tie-There is no limit to what a person can accomplish if they do not care who gets the credit. Every success I have ever had professionally, was due to the direct efforts of other people, and I have never failed to recognize that anywhere I worked - especially with our drivers.
You are right though, I do not think that we can continue to compete on a union platform, but if that platform were to be torn down, who do you think would be driving for us? - many of the very same people who drive for us now as Teamsters. The us against them is so over in corporate america, that mentality, like unions themselves, is archaic and tremendously draining on an organizations ability to change with the times and keep up with competition. The sad thing is, UPS still treats many of its employees in such a horrible manner, that you still need representation in many aspects.
It is a double edge sword, but it starts and ends with management.