So many points to address. ..let me say this , having a cool , approachable and understanding manager is the single most important thing to help buffer the sting that the big shots say and do. ..we have a 20yr swing driver who STILL isn't topped out...the dude is bad ass....And it's such an injustice and I feel terrible for him...it's impossible to put much trust in a manager that'll say "throw it in your truck and go, plot it at you 1st stop!"...to a new courier, that's brutal. ..I've seen new hires quit within just a few weeks..believe me a lot of Ops Mgrs should be long gone..I remember when 2 bad SFA's would result in them being moved...it's not really like that anymore..unfortunately.
There you go...20 years, and still not topped-out. When I was an RTD, we had 22 and 23-year drivers also not topped out. Granted, neither was stellar in terms of work record, but 23 years?
This is why employees needed to take a stand, and still do, especially now with Covid-19. FedEx is NOT going to adequately protect you (as much as possible) until the entire station walks out, calls-in, or otherwise gets their attention. Simple reality.
A good Ops Manager is truly rare, but having a decent one doesn't excuse the corporation for their shortcomings. Besides, a first-level manager is mainly just a rules enforcer anyway.
You'll never get a better deal unless you show Fred he can't do whatever he wants and get away with it.