Big Babooba
Well-Known Member
The REL button is only for packages that have a release number. Any other use can result in discipline. It's not worth it to me.
Delivering to storage units
- Thread starter Grey
- Start date
Big Babooba
Well-Known Member
That's Fed Ex Ground's standard operating procedure.
UpstateNYUPSer(Ret)
Well-Known Member
How can you tell if the package has a release number without hitting REL?
3 done 3 to go
In control of own destiny
I would make the customer sign a sig release form. Have them give me a key. If the office wouldn't take the boxes. I would have no problem going to the unit. But, I don't have any on area.
3 done 3 to go
In control of own destiny
I have all of my 20 businesses on my area already with sig release forms. So if they are not around ,on the phone,or busy I just sdn
barnyard
KTM rider
The storage units that I deliver to are units that are rented by tobacco companies and accessed by at least 3 reps per unit. I also have a unit that is rented by a pharma rep. She gets tons of stuff and the storage unit is a well-organized place for all that stuff.
Having a key or lock code makes delivery a piece of cake.
UpstateNYUPSer(Ret)
Well-Known Member
You have mentioned that before. That would not fly up here.
UpstateNYUPSer(Ret)
Well-Known Member
Signature, SDN or DR?
1Low59
Well-Known Member
I had 4 Snap on Tool reps on my old route. They each had their own storage container. I would give a quick honk as I entered the yard and someone would come out and open the containers and sign for the pkgs. At first they wanted to give me a key to the containers to place pkgs inside myself but was reluctant to do so. I told them I would not be held responsible since I would not be the only person to have access to it. Sure enough they had some items come up missing.
3 done 3 to go
In control of own destiny
We were encouraged by management here. Made my day much easier. Also had my 2 big pick ups (about 20 boxes a week) gave me keys to pick up after hours. Which was another win for me
Tough Guy
Well-Known Member
Wow procedures on this really vary across different centers. One of our sups actually went to bat for us with one of the places and said he doesn't want us going to the units. For the reasons that some of you mentioned earlier, if something went missing it could be made to look like we stole it.
The other one I deliver to sometimes, we have them trained so they know we don't go wandering around to different units.
It's always the driver who holds the cards. If they say they want you to take it back you can always say "sorry, no". And if they won't "let" you leave them in the office, then it's "ok have a nice day", non delivery refused didn't want, with "office refused" in the remarks. That's how it came to be that our one sup even had to get involved with the one.
The other one I deliver to sometimes, we have them trained so they know we don't go wandering around to different units.
It's always the driver who holds the cards. If they say they want you to take it back you can always say "sorry, no". And if they won't "let" you leave them in the office, then it's "ok have a nice day", non delivery refused didn't want, with "office refused" in the remarks. That's how it came to be that our one sup even had to get involved with the one.
Benben
Working on a new degree, Masters in BS Detecting!
Then write on the info notice "office will not sign for your packages and sheet cl1 or ni1 whichever your center does. The customer will deal with the office manager I promise you that! Not getting a sig at a business stop falls directly on you, unless you get it in writing from your management team (lol, good luck with that!)
If the customer can't work it out with the storage unit manager one of 2 things will happen: 1. They will set it up so they pick their packages at your center, the packages don't get loaded on your truck. 2. They change storage units to one that will sign and that may be on another guy's route, the packages again don't get loaded on your truck. Make the rules work for you not against you!
porkwagon
Well-Known Member
Thanks, but I've been doing it the way I said before for the same customers since paper delivery records.
542thruNthru
Well-Known Member
Had to deal with this on a old route I had. LP got involved. Told me under no circumstances do I deliver to the storage unit. I had him give me a card so they could call him. The two ladies at the desk were furious. I was happy though. Was sick of making 6 to 10 stops there. They also weren't the nicest people.
UpstateNYUPSer(Ret)
Well-Known Member
Do you sheet them as individual stops and then do a multiple left at with the front desk?
DougHeffernan
Well-Known Member
I don't know what happened I had my great great grandmothers hope diamond in my unit but it disappeared?!? Well who had access to your unit?!?
DougHeffernan
Well-Known Member
So would you get keys to apartments and open and deliver to each apartment if owner wasnt home?
UpstateNYUPSer(Ret)
Well-Known Member
I would think asking the owners to change to a combination lock and signing a bunch of blank delivery notices would work best for all involved.
Unbelievable. You make me sick
