It's all about playing the game.
Hoodies have been a hot-button issue in our center for the last month. Guys will wear it under the zipped-up winter jacket, and 99% of them are a dark shade of brown, but the hood part sticks out and that grinds their gears. So when something is said, I'm a good soldier and I take it off.
Then later when I get a message at around 5:15 (having already sent them a 5:45 ETA) asking if I would be willing to help someone, I tell simply them "nah, it's too cold outside" and come in. What can they say? I worked an 8-hour dispatch and they know that if they force me to do something I don't want to then they're just going to have to find coverage for the route when I call out in the near future.
As a driver, it's up to YOU to turn every situation into a win-win. It's actually pretty easy after a while.
Just play the game.