Drivers not scanning on pickup

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542thruNthru

Well-Known Member
a friend who works at ups suggested this site

I recently started selling my old electronics on eBay. I pay ups an extra 10$ to pick up the package. 1/2 the time it's not scanned by the driver. Not only does this throw ebay off, I've had some lost. With no scan, there's no proof. Luckily I have a ring door bell with motion detection that shows the driver picking them up. Once ups saw this I could file a claim

In a nutshell drivers should be REQUIRED to scan anything they pick up. That way if it gets lost, the shipper isn't left hanging and ups doesn't get a bad rep.

As of now I have to open the door and request the driver scan them

Customer service says scanning is optional because the driver picking up may be a delivery driver who's delivering near my house assigned to it. Then why the 10$ pickup charge? If I'm to spend 10$, it should be a dedicated pickup driver OR the delivery driver should scan it.

Plus for us that sell on eBay , if a driver fails to scan, I don't get my funds released for 14 days. If the driver scans it, funds are released on the spot

And I'm business not residential. Anytime I order something online, it's ALWAYS scanned at pickup. When it's not my normal driver, I've had some refuse to scan it. Then I have to call the hub and have a scan time manually added

It's just dangerous leaving it to driver discretion to scan or not. I stick with ups because shipping rates are lower but fedex drivers are REQUIRED to scan any/all pickups. Why is ups so lax on this?

Your home is not a business. Also the reason the people you order online have a pick up scan is because they more than likely have a piece of paper we call a "end of day" that has all the packages already processed that we scan ONCE.
 

Scottyhawk

What is it? A brown box. Duh
We are only required to scan next day airs if there is not an end of day.(if you are a scheduled pickup customer). If you are requesting an on demand pickup which is what it sounds like, the driver should be scanning those.
 

TooTechie

Geek in Brown
All I saw in your post was Should, Should,should, ebay. I didn't know anyone still used ebay. This site isn't for your use. We're not supposed to scan pickup packages. If your software allows you to print a UPS End of day report, we'll scan that. Your issues with that web site isn't our problem.
 
All I saw in your post was Should, Should,should, ebay. I didn't know anyone still used ebay. This site isn't for your use. We're not supposed to scan pickup packages. If your software allows you to print a UPS End of day report, we'll scan that. Your issues with that web site isn't our problem.
Tired of these trolls.
Please report his first post.
 
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