The old excuse "you can always make more" isn't really cutting it anymore....I agree that it's most likely lip service, but we all know that they say these vague things when they don't yet know what to do. All I know from my experience with this company is that when SM's bring up stuff they don't want to actually talk about, somebody told them to talk about it. IMO turnover has become such a large problem now that the economy has picked up, they have noticed it on some report.