It was also said that UPS over hired that year.
Keep drinking the Kool-aid.
2013, I believe, was the worst peak for overworking drivers (until 2016)
The solution is to hire more (not less) permanent full time drivers and be fully staffed all year.
That way when peak comes you have experienced drivers who are not completely swamped.
It is the way the company was run 25 years ago.
And please spare me the "we could not compete" if we only worked drivers 8 1/2 to 9 1/2 hours non-peak.
We will not be competing at all if our service keeps being sacrificed and our moral destroyed by overloading drivers.
We have become a huge top-heavy bureaucracy.
Drivers more and more do not care about the company or our customers because they have to fight just to see their families.
I realize you younger drivers never experienced the way used to be run...common sense, Center Managers allowed to make decisions, do what works and gets the job done WITHOUT completely sacrificing your employees' family lives or customer service.
Atlanta had better wake up. Apparently 2013 was not enough of a wake-up call.