Instructed to open packages to remove broken vases if found on truck
- Thread starter XavierPA
- Start date
ManInBrown
Well-Known Member
Not here. We had the DIAD training last week about damaged packages. Sheet missed Poss Dmg. Next day in PCM we are instructed to not follow the DIAD training and instead sheet refused didn't want poss dmg. Couldn't make it up if you tried. WAD. Check clears all that matters to me
JL 0513
Well-Known Member
Yes, this is correct. I see some posts suggesting the missed, poss dmg method. Not in the case of flowers. Always deliver. Shippers problem.
I've delivered thousands of flowers/plants. I've never noticed a broken vase.
JL 0513
Well-Known Member
We've been told the same. It's really remarkable. If there's so much heat from higher management regarding "missed" pkgs on reports, why are we instructed to do so by higher management?
How about this. I took this pic as we took the training (again) this week. Notice something strange about it? I swear this is how it appeared on screen. No modifying done.
1989
Well-Known Member
We've been told the same. It's really remarkable. If there's so much heat from higher management regarding "missed" pkgs on reports, why are we instructed to do so by higher management?
How about this. I took this pic as we took the training (again) this week. Notice something strange about it? I swear this is how it appeared on screen. No modifying done.
Why does missed have a line through it?
JL 0513
Well-Known Member
This what we're dealing with. I couldn't believe that missed was somehow crossed out right in the DIAD training. Like we're saying this is the proper method, but don't actually do it because we can't have missed, which is what we've been told by center management.
This is why drivers make a lot of money. We are expected to do the impossible. Accomplish opposing methods all day long.
Open the box. Pick the glass out. Tape box. Dispose of glass. Presumably on the side of the street. My truck has no wastebasket. Attempt delivery. Does this go under SplCnts? I want some time credit for that effort.
Part of me even thinks that this management team discussed how this may reduce claims if mom doesn't realize her flowers were supposed to come with a vase.
This is so egregious. I sure hope your local got on this.
Part of me even thinks that this management team discussed how this may reduce claims if mom doesn't realize her flowers were supposed to come with a vase.
This is so egregious. I sure hope your local got on this.
Boulevard859710
Well-Known Member
It's getting to the point that were going to have to start screenshotting our DIAD training when they try to call us out to prove that we did right.
Boulevard859710
Well-Known Member
In 9 years I'll be done with all their bull
. I can't wait.
. I can't wait.
UpstateNYUPSer(Ret)
Well-Known Member
...or perhaps they didn't want Mom to have to deal with a broken vase...
We aren't allowed to carry tape in our PC's here.
Dragon
Package Center Manager
Boulevard859710
Well-Known Member
Management will instruct us to anything to make THEIR numbers look good.Why not? Some of you do it anyway, might as well make it official.
Boulevard859710
Well-Known Member
scooby0048
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Are you ever not a dick? Having a center manager on the forum opens up these topics to some really good dialogue and input. I guess that's not your cup of tea though right?Why not? Some of you do it anyway, might as well make it official.
DriveInDriveOut
Inordinately Right
I've been told it's because it starts the claim process. They don't want us to sheet it that way because the merchandise isn't always actually damaged, sometimes it just needs a rewrap. But really who cares, check clears either way. I just do what I'm told.
it "missed" service
Coldworld
Well-Known Member
Oh give it up....
