No DR's allowed--new thread--on topic please

[IVE GOTTA PACKAGE 4U]

For UPS to do this during peak is obscene !!
They could have waited until Jan. 1st.
They gave us a sheet telling us to leave a delivery notice at any residential houses that show No DR.
What kind of company does that over a billing issue.
I use the relnum soft key like most have said here, and I can deliver at a normal pace and not piss off residential customers during the holidays.

I'm sure it's due to a lawsuit. Billing customers the wrong way.

 

[BakerMayfield2018]

For UPS to do this during peak is obscene !!
They could have waited until Jan. 1st.
They gave us a sheet telling us to leave a delivery notice at any residential houses that show No DR.
What kind of company does that over a billing issue.
I use the relnum soft key like most have said here, and I can deliver at a normal pace and not piss off residential customers during the holidays.

 

[HEFFERNAN]

I'm sure it's due to a lawsuit. Billing customers the wrong way.

I think that UPS was getting screwed of revenue so they initiated it during peak, where they have more volume and can add more to the 4th Q earnings

 

[IVE GOTTA PACKAGE 4U]

View attachment 62577

 

[BakerMayfield2018]

For UPS to do this during peak is obscene !!
They could have waited until Jan. 1st.
They gave us a sheet telling us to leave a delivery notice at any residential houses that show No DR.
What kind of company does that over a billing issue.
I use the relnum soft key like most have said here, and I can deliver at a normal pace and not piss off residential customers during the holidays.

Put a christmas hat on that big Mellon.....

 

[IVE GOTTA PACKAGE 4U]

I think that UPS was getting screwed of revenue so they initiated it during peak, where they have more volume and can add more to the 4th Q earnings

Probably both.

 

[IVE GOTTA PACKAGE 4U]

Put a christmas hat on that big Mellon.....

 

[HEFFERNAN]

UPS wastes so much paper anyways, just print out a sheet that has all my disputed addresses on the route.
I'll write HOUSE, HOUSE, HOUSE, BUSINESS, HOUSE, BUSINESS, HOUSE on it.
Then you don't have to shut down the diad during delivery.

 

[Holydriver]

So we found out last week that UPS has implemented a new program to verify whether or not an address is actually "residential" versus "commercial."

Local management was never informed of the new program. It went live on Wednesday and we drivers discovered it after we were already out on road, and were prevented from releasing residential stops that we had been DR'ing for years. We found out after the fact that there was DIAD training for the new program.

Unlike Signature Required or Adult Signature required packages, there is no visual prompt in EDD to inform you of the new status. Nor does the DIAD emit the usual tone when such a package is scanned. There is no warning, and you have no way of knowing which stops are being flagged for verification. You only see the "No DR Allowed" prompt after you hit the Driver Release key. So you have no way to plan ahead or notify customers ahead of time that they will no longer be able to receive their packages in the manner that they have been accustomed to for years.

If you do get a signature, the DIAD then prompts you to complete a multiple-choice questionnaire describing the stop so that it can determine whether or not the stop is actually residential. Over some indeterminate amount of time, it will then assign a status to that stop.

I was unable to find any way to override, bypass, hack or defeat the prohibition against DR's for several addresses that are clearly residential. On the first such stop I encountered, it was noisy so I did not hear the DIAD beep when it denied the Stop Complete after I hit Driver Release and walked back to the truck. I already knew my next stop, so I didn't look at the DIAD again until I was 4 miles down the road at the next address and discovered that I had to drive all the way back to get a signature for the package that I had left on the porch. At another stop, I discovered that no DR was allowed only after I had already scanned, unloaded and hauled 9 bulky packages up onto the porch. Unable to complete the stop, I was forced to reload all 9 packages into the car as send agains.....until the homeowner arrived and I repeated the process all over again in order to get rid of the damn things. I lost 15 minutes screwing around with those boxes. Again---you have no idea that you cant DR the stop until after you attempt to do so.

5 things that need to change NOW.

1. Postpone implementation of this until after peak. We don't have time for this, our helpers aren't trained for this, and the need to get the effing boxes out of the trucks overrides the need to correct billing discrepancies.

2. Put an "emergency override" or bypass into the system to allow drivers to continue releasing these stops pending verification of the billing status for stops that are quite clearly residential.

3. This is a job for a billing clerk, not a $50-per-hour-on-OT delivery driver who is already fighting to avoid running out of DOT hours during peak. We drivers are being forced to correct billing errors by having the customer's packages essentially held hostage, thus creating a huge increase in send agains that we have neither the time nor the room for.

4. Put a prompt in EDD warning the driver if a signature will be required, like we already do for normal Signature Required and Adult Signature Required packages.

5. If we are going to arbitrarily begin refusing to release packages to addresses that have been DR'd for years....at least give the customers some warning ahead of time.

I understand the need to correct billing discrepancies, but doing so in this manner--with no warning or training---in mid-November---is idiotic, and clearly a decision made by a cubicle-dweller who never set foot in a package car or an operational center. The company needs to fix this now!

I have 2 resi houses that get packages often that we impacted by this. Management told me that after being recorded as a resi 3 times it'll change to DR being allowed.

 

[joeboodog]

UPS wastes so much paper anyways, just print out a sheet that has all my disputed addresses on the route.
I'll write HOUSE, HOUSE, HOUSE, BUSINESS, HOUSE, BUSINESS, HOUSE on it.
Then you don't have to shut down the diad during delivery.

That makes too much sense. Besides, we drivers are too stupid to know the difference especially if you have been on your route for twenty years. I sense it will become another report for us to show up on.

 

[BakerMayfield2018]

That makes too much sense. Besides, we drivers are too stupid to know the difference especially if you have been on your route for twenty years. I sense it will become another report for us to show up on.

@joeboodog that breakfast stout on draft was one of the most delicious beers have ever had. And it was only $4! I still have a smile on my face from it. It must have been real fresh. So much flavor......I'm drooling on my iPad......lol

 

[Holydriver]

Interesting. We had an issue over the summer where someone didn't DR a church because nobody was there, and it was a crap storm because the customer said it was the final straw. Lost a big account over it apparently. Now they tell us, make sure guys DR it every time.

That sounds very Christian of the church folks to blow up over their package. I personally DR at the churches that never have the door locked. I'll just go inside and leave at the office door

 

[BakerMayfield2018]

That sounds very Christian of the church folks to blow up over their package. I personally DR at the churches that never have the door locked. I'll just go inside and leave at the office door

Who said what type of church it was??????

 

[Overpaid Union Thug]

I am not willfully skirting an issue for my own convenience. I am making service on packages despite Corporate's incompetence and best efforts to make the job harder for no reason. Any followups that are generated will be mine to deal with and no one elses. I average less than 5 followups annually so its a non-issue.

Purposely not sheeting a stop properly to avoid having to get a signature is definitely skirting the proper procedures. Regardless of the good intentions and regardless of whether our not the problem is caused by corporate incompetence.

Short of those possible driver follow ups..... I say that you'll likely never actually have any issues as a result of what you are doing. I doubt your immediate supervisors would want to pursue it. But....... should a red flag be triggered and noticed by some prick farther up the chain of command that wants you fired for falsification/dishonesty then it's likely your sups would end up with their hands tied and would throw you under the bus. I doubt this will happen and I hope it doesn't but it's possible. Just the slight possibility alone is enough for me. I'm not risking my career on something so simple.

Has anyone that covers your route ever ended up with one of your 5 driver follow ups? If so then you'll feel their frustration when you eventually have to walk one of those driveways two or three times just to get a signature on a driver follow up. Been there done that too.

 

[Overpaid Union Thug]

That sounds very Christian of the church folks to blow up over their package. I personally DR at the churches that never have the door locked. I'll just go inside and leave at the office door

Isn't DRing commercial stops the reason for this issue in the first place?

 

[Chnandler Bong]

It's not the the fact that they are DR-ing to businesses, because in some circumstances it is generally accepted by management. The problem is that once it gets DR'd, it has a residential surcharge added to the shippers billing.

Now that we are going through and designating which addresses are commercial, is it possible that Orion dispatching could use that knowledge and quit putting a dozen businesses as the last stops on a 10 hour planned day? (Ha! Made myself laugh there)!

 

[Overpaid Union Thug]

It's not the the fact that they are DR-ing to businesses, because in some circumstances it is generally accepted by management. The problem is that once it gets DR'd, it has a residential surcharge added to the shippers billing.

Now that we are going through and designating which addresses are commercial, is it possible that Orion dispatching could use that knowledge and quit putting a dozen businesses as the last stops on a 10 hour planned day? (Ha! Made myself laugh there)!

So......yes.

 

[UpstateNYUPSer(Ret)]

Several of our drivers have received "billing clarification messages" in their slots.

 

[HEFFERNAN]

Several of our drivers have received "billing clarification messages" in their slots.

Hope that becomes more wide spread.
Just easier !!

 

[Ms.PacMan]

I have two businesses that I have keys for that tried to sign up for e-signature. That was a no go. They even called the 800 number. So I'll keep doing the SDN.