Big Arrow Down...D
Leave the gun,take the cannoli
Stop with the stupid web sites, I'm talking about the customer making a claim for a refund, during peak it's not happening, of course it's not going to be advertised...None on ground, 2 and 3 day take a day longer, but are guaranteed with the extra day. 1DA still guaranteed.
https://www.ups.com/media/news/en/UPS_PeakSeason.pdf