The most you are going to get IMHO is a message that you were over and you need to correct it, and you reply acknowledge and accepted. That is what they have to do because they are trying to do/keep their job, and that is they are told, to bi*** at us, about when we are not doing our job, which they know we are. I have been on this monstrosity for 6 or so months, it is a frequent nightmare. They never want to discuss why, they just have to say their piece. They do not want a printout of how to fix it, they just dont want to get yelled at. They have no clue how to fix it, and the Orion guys disappear. It cant be fixed in this form, too many variables. Pack a good lunch, plan for killer weekends, and hope you can stay awake. And keep a positive attitude towards customers. I dont know the answers, I just know most days it is unattainable.