When you scan a pkg and the paragraph comes up instructing you that this pkg is a shipper release, hit the rel number soft key only. The release number will pop up in the lower left hand corner. Then hit enter, where you left it, and stop complete. Then a 1 for resi and 2 for commercial. Sometimes the release number will not pop up, don't panic you didn't do anything wrong. Just hit enter, then where you left it, and stop complete. Then 1 or 2. How long have you been driving?