Re: The Bigger Impact of the "Me First" Attitude on Everyone From Cell Phones to Lunc
Very well written OP, I certainly hope many readers will contemplate the affect their actions have on other brothers and sisters in THEIR UNION!!
As to Upstates post about the COD customer. While I do understand your situation and your attempt at resolving it, I would suggest that you set a meet point with your customer. Some place that you are at everyday at the same time. He can show up there whenever he is expecting packages and take care of the entire transaction then and there. That way, your cover drivers would still be able to service the customer same as you.
I service a small town that is an hour drive from our center. Often times it is after 10:30 when I get to town, and after 1 or 2 before I get to the downtown area for some of the business deliveries, not to mention it could be 4pm before i get to some of the businesses in the rural area. If anyone in or out of town needs or wants a package erly, they all know I show up at the Wal-Mart at 11am. They show up there, I get their packages for them and we are all happy. It works for the cover drivers as well.
I have had customers ask me for things, Some are very good friends. I had a friend I have known for many years, We were friends before I was his service provider. He moved his office into my area and he was the only person there. He ran a service corporation and was gone more than he was there. He offered me the key to his office to leave his packages inside and lock up after myself. I respectfully denied. I did not want to be liable if something happened but I also knew it would be a problem for other drivers.
Being part of a collective, sometimes means we need to whats best for the group, even if it's not the best for ourselves!!