UPS spends hundreds of millions a year on technolgy anyway, has been doing it for many years, especially since we went on DIAD. This article sounds like it is talking about PAS, which my Hub is one of three in Atlanta, hasn't gone on it. We are still on DIAD III. When I started my current route about eight or nine years ago, I relooped it myself and had the load charts changed to the way I wanted them according to my Area knowlegde. There is nothing coming out of IE that can improve it!