I've had bosses (one in particular) ask why I've taken so long at customers and told them they had a question about shipping or such. Boss tells me, "tell them to call the 1-800 number, you don't have time for that." I replied, "Sorry but I will not do that. I was hired by United Parcel SERVICE, not United Parcel Stockholders. And If I don't service the customers needs, the next guy in the door will (probably Fedex). Every day you tell us to grow the business and want us to push sales leads but when I take an extra minute or two to help a customer, now I don't have time. Make up your mind." I was never bothered about it again.