What Happened to the "Service" part of UP"S"

[Misthios]

More cryin' here than a Junor High breakup.

Hey now me and Jennifer were going to be forever. We had it all and just like that it was over. Can a guy get some compassion....and his truck washed?

 

[Wally]

Hey now me and Jennifer were going to be forever. We had it all and just like that it was over. Can a guy get some compassion....and his truck washed?

 

[Misthios]

View attachment 245147

That should do just fine. Are those recycled tears? I don't want to be costing anyone too much money.

 

[Wally]

That should do just fine. Are those recycled tears? I don't want to be costing anyone too much money.

Jusy hydrate on sugary beverages.

 

[bbsam]

@Operational needs

WAGN

 

[eats packages]

Hey now me and Jennifer were going to be forever. We had it all and just like that it was over. Can a guy get some compassion....and his truck washed?

 

[Operational needs]

@Operational needs

WAGN

Very true.

 

[1989]

Seems Oz and Kelly did tours. There are never any CEO tours anymore.

 

[Heavy Package]

The "S" in UPS has been gone for a long time.

No - It's very much alive and well! It stands for it show.

 

[KOG72]

I remember one time they said UPS.....U and Perfect Service.....LOL!!!!!

 

[1989]

They have thrown away the policy book.

 

[Wally]

Seems Oz and Kelly did tours. There are never any CEO tours anymore.

Well, they would come in the morning but preload can't get wrapped, and is busy messing up the drivers day.

 

[1989]

Well, they would come in the morning but preload can't get wrapped, and is busy messing up the drivers day.

This was the 1990s. We always started earlier to get wrapped and hear their speech / pep talk.

 

[wornoutupser]

Service went away when the company took the "S" in UPS off of the trucks.
When customers complain, I show them that UPS took Service off the trucks!

 

[soberups]

just keep writing it up as “ safety” it will get fix

We are literally running out of room to park red-tagged cars.

 

[soberups]

You cant spell “stupid” without UPS...

 

[Old Man Jingles]

I guess you missed the memo but United Parcel Service changed it's name in 2003 under the guidance of Mike Eskew.

 

[UPSER1987]

Package centers are mandated to have x number of closures on holidays even though everyone under the sun is open. Then the center team goes into MSU mode (make smile* up) and closes anything and everything to get that number, because there aren’t the resources to check. It is the customers that lose out due to some asinine internal number...UPS just isn’t the service company we all used to be proud to work for.

 

[Dough99]

 

[clean hairy]

Anyone remember the "Q" (Quality) days at UPS when Oz Nelson was CEO....before the IPO? Anyone remember when one "soaker" would get a driver fired? The new generation of employees at UPS will never know what a well run company UPS used to be in terms of providing Service to the customers at all cost......

Here it was Good Friday and we had 5 trailer loads of KC's...... (Know Closed). Great idea to hold packages thereby reducing driver on road time, increasing efficiency, saving money, etc.. Only problem was that many of the packages/stops in those trailers were not closed or even businesses. Morning dispatchers whom I assume were directed by top level management to reduce driver loads improperly KC'd packages of customers that urgently needed their items for Easter. Many complaints were coming into the center both directly and indirectly through the national call center. Customers were coming into the building to pick up their packages based on tracking information as well as uninformed call center employees telling them that their package was in our center. The only problem was that their packages were buried within the 5 trailer full retain trailers. One of the worst fiascos I have ever witnessed at UPS in a long time.... (at least since the peaks seasons of 2016 and 1017). It was truly disappointing to witness and be part of so many service failures for our customers. Nice to know that our 1st Qtr results will be stellar and that our CEO is still making his $14,000,000.

The former "Tightest Ship in the Shipping Business" is no longer.

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You remember the peak of 1017? WOW! You ARE old!