I'm reading this and other blogs about UPS thinking "thank God I was able to retire from this place". If I were still driving I'd be subject to all the harassment that management put it's employee through.
I have found that "harassment" at UPS is all a state of mind.
A supervisor harasses an employee for one reason; he is afraid for his own job and has no way to deal with that fear other than to project it onto his employee.
Harrassment is nothing more than the impossible expectations of a corporate desk-jockey or IE guy being transferred down thru the operations sup and onto the driver.
The sup is just a mouthpiece, a conduit between the guy in the truck who does the work and the guy upstairs who makes the decisions. A sup is sort of like the car salesman who keeps going into the hidden office with your offer, only to come back with a counter-offer. He's just a messenger; he has no authority or ability to actually do anything.
When I feel that I am being harrassed, instead of getting angry I choose to feel pity for the individual who is inflicting it on me. I have job security---he doesnt. I am getting a raise this year----he isnt.
If I do get angry, I choose to project that anger upward at the true source of the problem instead of projecting it upon the messenger.
Last but not least I keep in mind the fact that when push comes to shove I can always make them more miserable than they can make me. If they want to turn on the heat, I will turn it up even hotter.
I have been here for 22 years. I come to work everyday with a positive attitude, and most of the time I go home with one too.