FedEx Home Delivery Expands to 90% of the Country; Dedicated Residential Delivery Service Accounts for Half of FedEx Ground's Package Growth
PITTSBURGH--(BUSINESS WIRE)--Feb. 5, 2002--Today FedEx Ground, a subsidiary of FedEx Corporation (NYSE:FDX), will open 31 additional FedEx Home Delivery operations throughout the United States, expanding the service's geographic reach to almost 90 percent of the U.S. population.
Twenty-nine of the new operations are being co-located with existing FedEx Ground facilities. (Please see page three for a complete list of expansion cities.)
This marks the third expansion in the last year for the residential delivery service that was introduced in March 2000. Designed to meet the specific shipping needs of catalogers and online retailers, FedEx Home Delivery is the only delivery service to offer such standard features as evening and weekend delivery. Strong customer response has led to an accelerated expansion plan that calls for close to 100 percent U.S. coverage by September 2002 -- more than a year ahead of the original schedule. In the last six months, the number of shippers using FedEx Home Delivery has doubled to more than 16,000.
"Our shippers and their customers continue to respond enthusiastically to FedEx Home Delivery," said Daniel J. Sullivan, president and chief executive officer of FedEx Ground. "With a record-setting holiday shipping season behind us, we're ready to take on additional volume for residential customers around the country through today's openings."
The home delivery service has been a significant contributor to FedEx Ground's double-digit package volume growth. For the most recent quarter ending Nov. 30 (2QFY02), FedEx Ground reported an 11 percent year-over-year increase in average daily packages. FedEx Home Delivery contributed half of that growth.
"Our goal at FedEx is to create products and services that provide real value to shippers who want to improve management of their supply chains," said T. Michael Glenn, president and chief executive officer of FedEx Services, the marketing, sales and information technology arm for several FedEx companies. "The rapid acceptance of FedEx Home Delivery is a clear indication that we are providing a preferred solution to our customers' needs."
Customer Advantage
This past holiday shipping season, retailers such as U.S. Toys and Williams-Sonoma took advantage of FedEx Home Delivery's cost-effective, customer-friendly residential shipping options.
The Vermont Teddy Bear Company, pioneer of the Bear-Gram(R) gift, is a residential shipper that generates about 30 percent of its annual revenues from Valentine's Day gift givers. The Shelburne, Vt.-based company plans to use FedEx Home Delivery for advance orders and FedEx Express for last-minute gift shoppers who require overnight delivery.
"The special nature of our gifts is enhanced by the unique delivery experience provided by FedEx," said Katie Camardo, director of operations for The Vermont Teddy Bear Co. "We know we can count on FedEx's on-time delivery and exceptional customer service to fulfill our customers' wishes to surprise their loved ones this year."
About FedEx Ground and FedEx Home Delivery
Launched in March 2000 by FedEx Ground, the second largest small-package ground carrier in North America, FedEx Home Delivery is the only ground service dedicated exclusively to residential delivery and the first service to offer a Money-Back Guarantee. Created in response to shipper demand for a better ground delivery solution for the residential market, FedEx Home Delivery offers the most comprehensive level of service at competitive rates. These services include standard evening and Saturday delivery and unmatched premium service options such as day-specific and guaranteed appointment.
In June 2000, FedEx Ground announced an accelerated expansion plan to achieve close to full U.S. coverage by September 2002. In the first phase of the expansion last February, FedEx Ground opened 85 FedEx Home Delivery locations, increasing the service to 70 percent of the population. The second phase came in September, with expansion to 80 percent of the U.S. population.
After today's expansion, FedEx Ground will have a network of 615 distribution hubs and local pickup-and-delivery operations throughout the United States and Canada. The company reported annual revenue of $2.2 billion in fiscal year 2001.
With annual revenues of $20 billion, FedEx Corp. (NYSE: FDX) is the premier global provider of transportation, e-commerce and supply chain management services. The company offers integrated business solutions through a network of subsidiaries operating independently, including: FedEx Express, the world's largest express transportation company; FedEx Ground, North
America's second largest provider of small-package ground delivery services; FedEx Freight, a leading provider of regional less-than-truckload freight services; FedEx Custom Critical, the world's largest provider of expedited time-critical shipments; and FedEx Trade Networks, a provider of customs brokerage, consulting, information technology and trade facilitation solutions.
All press materials related to this announcement are available on the World Wide Web at fedex.com.
Certain statements in this press release may be considered forward-looking statements, such as statements relating to management's views with respect to future events and financial performance. Such forward-looking statements are subject to risks, uncertainties and other factors that could cause actual results to differ materially from historical experience or from future results expressed or implied by such forward-looking statements. Potential risks and uncertainties include, but are not limited to, economic and competitive conditions in the markets we serve, matching capacity to volume levels and other factors which can be found in FedEx Corp.'s and its subsidiaries' press releases and filings with the SEC.
New Terminal Openings
The 31 new locations opening on Feb. 5 are based in the following
cities:
Alabama Mississippi Pennsylvania
------- ----------- ------------
Dothan Greenville DuBois
Mobile Williamsport
New Hampshire
Florida ------------- South Carolina
------- Lebanon --------------
Cocoa Littleton Florence
Ocala
Pensacola New York Tennessee
Tallahassee -------- ---------
West Palm Beach Corning Cookeville
Utica
Georgia Texas
------- North Carolina -----
Athens -------------- Corpus Christi
Augusta Elizabeth City Sherman
Columbus Wilmington
Macon Virginia
Savannah Ohio --------
Waycross ---- Fredericksburg
Chillicothe Pulaski
North Canton Roanoke