left, true. Ups needs to be more competitive with some accounts. Yes.... they can be even with the higher price per piece. Fedex ground is being sued in many courts across the country....this hasnt been posted for quite a while, many states are looking into this. Fedex cant hold this off forever. Yes dhl is here. ummmmm, they have been in the us market for a long time, why does everybody think they are new? Some of them are TEAMSTERS, ACTUALLY MANY ARE. The biggest thing that I see is ups cutting our own necks. Let me give you a couple of examples. A company that uses fedex ground and air. We have been trying to get into the door to get their volume. Sales rep has no luck. Driver finally gets talking and knows fedex picks up early and says that they can have a early del, later pickup...Great says customer and swithes almost all volume. 1 month later a onroad sup changes route detail or wants that company picked up earlier to squeeze a couple more pickups on this driver because they have to cut out a route for awhile. Well, customer gets pissed and you know what happens.....yep back with fedex. So all that work, all that REVENUE to cut out a route for two weeks. Now that company will probable NEVER come back. If they did have a problem with fedex, they would probably go to dhl or usps. Ok second example. Guy does ebay out of his house. Uses us for heavy stuff, usps for most other pkgs, flat rate 10 dollar boxes. We want All the volume, so does customer, so he doesnt have to go to post office. We have sales guy from back east call him(customer on west coast )says he'll have someone get out there to measure boxes, weights etc. This customer is great, he actually sends the rep all of the dimensions, weights etc, which he didnt have to do. This seems like a EASY sale. This guy hauls 40 plus in his truck to post office a day. Well sales rep didnt call him back like he said he was going to. Ups reps starting to become unreliable especially when they are calling from other areas in usa. Finally he said we cant beat flat rate boxes especially since he is located in somewhat rural area, but not in BFE. Also since most are going to houses, thats an issue. Not enough density. Well how are we ever going to get density when we dont pickup 40 boxes a day, ups already there daily to pick large ones anyway. It would take 5 minutes to load up a handtruck and throw them in the truck. I know ups could have given him a close price to usps, and this account business is GROWING. So, these are just two real examples out of the thousands that happen at ups. How much volume are we loosing just from our own mistakes and not even competition. Ups can be competitive in pricing, Ive seen it before. They can be the cheapest to some accounts, ive seen that before.Im sure every driver has stories about lost accounts that were the fault of ups, not of undercut prices by competition. Ups reps really turn off potential customers with their laptops and ALL OF THE QUESTIONS ON VOLUME FIGURES ETC. They really need to get back to where the driver would go into a business with the business rep and sales rep to talk to customers. This is huge in the eyes of the customer. But ups is too concerned about PRODUCTION. This is the only thing they are concerned about. If ups would get drivers together for a type of "brainstorm" session on how to grow the business, they might be shocked on what they would find. UPS still has a huge advantage with their drivers and fairly reliable delivery and pickup times, especially in rural areas. There was some place back east where ups was gaining volume in air from getting started earlier in the day before fedex and customers were liking that. I wonder if that is still happening. It is a great idea. It is thinking outside the box, which ups doesnt do too well. I wonder if they are still doing it or stopped because drivers were starting 10 minutes too early...hmmm. Ups seems to start out things with good intentions, but then some absolute dumb shlt screws it up.Like I said before, cutting our own neck!
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