"Service" reduces my SPORH. It kills my "bonus". It wrecks my centers numbers and makes my center manager look bad.
In order to avoid these abominations, I DR absolutely everything, bag absolutely nothing, refuse to waste even a second listening to customer concerns, work through my lunch, don't take breaks, sprint like Usain Bolt, and never follow safe work methods that might slow me down. I'll put in more than a fair days work and then take work off anyone else. I am management's ideal driver. A real saint in the eyes of my management team...
Until I have an accident or get injured. Then I'm just a miserable worthless POS who "wasn't following the methods". I'll be issued a warning/suspension/termination letter by same people that trained me and praised my work every step of the way.
And then I'll realize that the only people that really care and really have my back happen to be TEAMSTERS, and that members of management are all con artists (whether by choice or necessity) and don't give a flying "friend" about my long term health or prosperity (or that of my family). Then I'll slow the "friend" down and begrudgingly resign myself to 12 hour days covering routes, making decent money and leading a fairly miserable life of all work and no leisure.