The Eri in our area has actually gotten a lot better. Not that the results are so much different, but the manner in which the ERI has been given is much, much better. It used to be like everything else, rushed. In the last few years there is more emphasis on an organized ERI. Employees have much more time available to take the survey and the ERI in itself has been streamlined.
As far as the results from the ERI being manipualted, tough question to answer. Without an independent outside company to administer and collect the results of the ERI we can never be sure that Ups doesn't tweak the survey in their favor. The fact that the ERI is still so inconsistent with respect to when the results are released, and what weight they place on those results leads me to belive the ERI is less than the almighty measuring tool of morale it has long been touted. As I mentioned, I would love to see an independent entity control the ERI from start to finish and see where we are at.
I also believe that our morale is at an extremely low point in Ups. We are facing pressures from our competitors that we have never seen before. FedEx has made enormous strides in the last few years and we have had to fight to stay up with them. This has forced Management to get an even tighter grip on the control knob, and it is begining to really place stress on an already incredibly high pressure company to work for.
Something will have to give soon.